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Manager Management

Redlands, California, 92374, United States
March 14, 2011

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Susan Joustra

**** **** ******

Redlands, CA ****4



To obtain a position with a secure, growing company where my skills and

experience can be utilized to provide excellent leadership strategies and

team building techniques to improve employee productivity.


. 15+ years of increasing responsibility in managing through effective

team leadership.

. High ethical standards, with proven ability to reach targeted goals.

. Dependable and accountable leader, with a successful track record in

high responsibility positions.

. Identified and developed employees to promotable status.

. Trained newly promoted General Managers.

. Developed six subordinates to promotable status through mentoring and

developmental strategies.

. Chosen as the "Executive Team Leader of the Year" by my peers.

Professional Experience:

. 10+ years of experience as a store leader.

. Ability to forecast and maintain budgetary controls.

. Facilitate, conduct and participate in weekly meetings and conference

calls, pertaining to business and personnel needs.

. Facilitated district assessments to ensure operational excellence.

. Excellent motivational, planning and communication skills, with proven

results in building winning teams that exceed objectives.

. Ability to implement, direct and manage all aspects of merchandising,

operations, and human resource management in a retail environment.

. Network and work effectively with other stores, district and regional

teams to seek information, resolve problems, and communicate issues.

. Address and resolve conflict situations promptly.

. Ability to establish and maintain cohesive teams.

. Strong organizational skills, ability to define and plan strategies,

departmental changes, store promotions, community events and long-

range goals.

. Ability to analyze and process data, maintain accurate records and


. Direct, monitor and consistently maintain company standards pertaining

to the movement of merchandise.

. Supervise, train and develop managers and associates.

. Ensure compliance with all company personnel and operational policies

and procedures.

. Ability to professionally communicate with guests, associate staff,

fellow management, supervisors and home office/field support staff.


Linens 'N' Things, Southern California 2003-2008

. 5 years General Manager

Target Corporation, Southern California 1990-2003

. Store Management

. 8 years Merchandising

. 2 years Operations/Team Development


. Bachelor of Science Degree in Organizational Management-University of

La Verne, January 2010

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