Susan Joustra
Redlands, CA ****4
*.*******@*******.***
Objective:
To obtain a position with a secure, growing company where my skills and
experience can be utilized to provide excellent leadership strategies and
team building techniques to improve employee productivity.
Accomplishments:
. 15+ years of increasing responsibility in managing through effective
team leadership.
. High ethical standards, with proven ability to reach targeted goals.
. Dependable and accountable leader, with a successful track record in
high responsibility positions.
. Identified and developed employees to promotable status.
. Trained newly promoted General Managers.
. Developed six subordinates to promotable status through mentoring and
developmental strategies.
. Chosen as the "Executive Team Leader of the Year" by my peers.
Professional Experience:
. 10+ years of experience as a store leader.
. Ability to forecast and maintain budgetary controls.
. Facilitate, conduct and participate in weekly meetings and conference
calls, pertaining to business and personnel needs.
. Facilitated district assessments to ensure operational excellence.
. Excellent motivational, planning and communication skills, with proven
results in building winning teams that exceed objectives.
. Ability to implement, direct and manage all aspects of merchandising,
operations, and human resource management in a retail environment.
. Network and work effectively with other stores, district and regional
teams to seek information, resolve problems, and communicate issues.
. Address and resolve conflict situations promptly.
. Ability to establish and maintain cohesive teams.
. Strong organizational skills, ability to define and plan strategies,
departmental changes, store promotions, community events and long-
range goals.
. Ability to analyze and process data, maintain accurate records and
tabulation.
. Direct, monitor and consistently maintain company standards pertaining
to the movement of merchandise.
. Supervise, train and develop managers and associates.
. Ensure compliance with all company personnel and operational policies
and procedures.
. Ability to professionally communicate with guests, associate staff,
fellow management, supervisors and home office/field support staff.
Employment:
Linens 'N' Things, Southern California 2003-2008
. 5 years General Manager
Target Corporation, Southern California 1990-2003
. Store Management
. 8 years Merchandising
. 2 years Operations/Team Development
Education:
. Bachelor of Science Degree in Organizational Management-University of
La Verne, January 2010