Customer Service Manager

hana L. Cole

S Contact

Tel: 503-***-****

e mail: ******.**@*****.***

Address

*** * *** ******, ********* OR 97113

Profile

Objective: To obtain a position within a company or business that will allow me the

opportunity to grow within.

Availability: April 2011

Key Skills

Customer service and Selling Microsoft Office 2007 WFM

QuickBooks and other various accounting procedures Leading and Supervising

Education

2005 to 2010 AAS in Business Management (June 2010)

Portland Community College

1991 to 1992 Columbia Junior College

Art with no degree

1989 to 1991 High School Diploma

Sonora Union High School

Work Experience

Sears Holding Corporation 1999 to 2011

Hard lines Lead (hourly manager)

I have worked at Sears for just under 12 years and have worked in various positions to excel

within the company, the positions I have held are as follows:

Sales floor selling and customer service

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Loss Prevention protecting the company’s assets internal and external apprehensions, investigating

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company loss (internal investigations), as well as the stores over’s and shorts

Return to Vendor Merchandise return notices, hazmat, inventory on all merchandise to be returned to

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central return center.

Soft lines Lead hourly manager in clothing, customer service, supervising associates, planograms,

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weekly set ups, schedules, daily zoning schedules, developing plans to enhance sales within the

department, interviewing potential associates.

Hard lines Lead hourly manager in appliances and home improvement. Duties include customer

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service, weekly display disposition, planograms, monthly set ups, creating threshold displays,

supervising associates, trouble shooting, developing plans to enhance sales within the departments,

developing plans with my associates to develop better selling skills and customer service, interviewing

potential associates.

Personal

I enjoy traveling with my family to new places and finding new adventures.

I enjoy being highly active outdoors as well as finding projects indoors.

My hobbies are painting, camping, fishing, organizing my home, and gardening.

Contact this candidate