Customer Service Technician
Resume:
Jennifer Williams
Silver Spring, MD.20901
Phone: 240-***-****
Email- ***********@*****.***
Objective: I would like to incorporate my working knowledge as a certified pharmacy technician
within the pharmacy field where my strong work ethics can act as a complimentary advantage to
both parties.
Work Experience:
4/2002 to present, Certified Massage Therapist
Those2Hands Massage- 9511 Biltmore Drive, Silver Spring, MD. 20901. 240-***-****
Provide mobile massage service which allows me to bring relaxation massages to private clients,
businesses or events. Always displaying strong work ethics and sensitivity toward
my client’s needs are imperative for overall success. Proper time management, self motivation
and vast knowledge in my field are ongoing traits I must maintain.
01/2008 to present, Certified Pharmacy Technician
Staffing Plus- 551 W. Lancaster Ave, Haverford. PA.19041. 610-***-****
Pharmacy staffing agency which provides short term assignment at various pharmacy locations
in the local area. I have worked at retail, long term care facilities, and private sector pharmacies
while on assignment.
2/2009 to 9/2010, Certified Pharmacy Technician
US Army-Kimbrough Ambulatory Care Center
2480 Llewellyn Avenue, Fort Meade, Md. 20755. 301-***-****
I worked independently as a pharmacy technician administering exceptional customer service
and displayed working knowledge of all facets of pharmacy. Filled special medication orders for
patients who were approved for non-formulary medications. Open and closed the pharmacy
without supervision (key holder). Maintain HIPPA regulations daily and enforced JACHO
regulations. Responsible for independently using the Script-Pro machine for daily refills. Pre-
pack medication that were rapidly used on a daily basis. Checked expiration dates and disposed
of expired medication. In addition, I checked daily for proof of third party insurance verification.
2/2001 to 3/2002, Pharmacy Technician
CVS Pharmacy
320 Domer Ave, Laurel, MD. 20707. 301-***-****
Duties included inputting new and refill prescriptions. Contacted insurance providers for
verification. Maintain necessary cultural sensitivities with all parties. Provided timely customer
service. Answered telephone calls, faxes, and handled customer’s immediate needs. Utilized the
POS system on cash register. Restock supplies and medications. Conferred with physicians
regarding accuracy and clarification on prescriptions.
10/1995 to 10/1999, Pharmacy Journeyman
USAF, Tyndall AFB, Panama City, FL. 32403. 850-***-****
Implemented the related policies and procedures regarding procurement,
storage, preparation and delivery of pharmaceuticals with accuracy. Management
of pharmacy inventory and stock rotation. Typed, filled and checked prescriptions daily with
consistency. Shared bookkeeping and general office responsibilities. Prepared IV admixtures,
compounded creams, and mixed liquids as needed by inpatient and outpatient. Counseled
patients on medication orders. Assisted with Tyndall AFB courier service. Delivered monthly
in-service presentations to the staff about new medication added to the formulary. Communicated
with physicians, nurse, and administrative personnel. Possessed computer and strong
communication skills (written and verbal). Supervised the refill section at our Satellite
Pharmacy location. Communicated with pharmaceutical representatives. Restocked crash carts
and unit dose as necessary. Maintained invoices for billing and inventory information. Displayed
strong leadership skills yet worked effectively in a team environment. Inspected medical areas
and maintained storage standards set by JCAHO and other health regulation agencies. Observed
daily HIPPA policies. Administered excellent customer service.
Education:
1996 Sheppard AFB Wichita Falls, TX
Pharmacy Apprentice Training (Phase I and I I)
Accreditations:
Certified Pharmacy Technician (CPhT)
Maryland Board of Pharmacy Registered
References available upon request
Contact this candidate