Customer Service Sales

LOIS WADE

*** * **** ****** *********, WA ***** 360-***-**** abhqu9@r.postjobfree.com

SUMMARY

Detail oriented professional with a strong emphasis and dedication to providing and delivering excellent

customer service to internal and external clients and customers. Background includes procurement,

inventory management, accounting and office administration. Collaborative team player with the ability

to analyze complex problems and quickly provide proactive solutions. Possesses a “can do” attitude in

motivating, training and providing support to colleagues. Excellent organization, time management and

communication skills with a proficiency in SAP, MS Word, MS Excel and MS Access.

PROFESSIONAL EXPERIENCE

TETRA PAK 2005 – 2010

MRO Buyer (2009 – 2010)

Responsible for obtaining materials, components, equipment, and services including gathering quotes and

proposals from approved suppliers and examining bids.

• Monitored commodities cost and schedule to ensure the best quality and value including

recommending cost savings and alternative sourcing to increase value to company.

• Prepared management reports and maintained official records and documentation to support

procurement activity.

• Measured the effectiveness of procurement processes and recommended improvements.

• Researched, interviewed and negotiated with potential vendors, contractors and maintenance

services.

• Ensured proper approvals on all assets and created purchase orders as necessary.

• Expedited the delivery of purchases in order to meet necessary schedules.

• Maintained approved supplier list and pricing schedules resulting in additional control and

accountability.

• Prepared and issued requests for quotes to assess supplier capabilities.

• Negotiated with suppliers on price, delivery and service.

• Received the Spot On Award for Excellent Customer Service.

Office Administrator (2005 – 2009)

Responsible for managing the office and coordinating all administrative functions including phones, mail,

office supplies, equipment, phone lists, meeting facilitation, travel arrangements and company

communication.

• Created new workflow processes, procedures and guidelines to increase efficiency in

administrative areas.

• Coded and obtained approval then entered and paid vendor invoices and kept the filing system up

to date.

• Handled customer interaction and problem resolution with outside vendors and internal

employees.

• Provided reports for senior management, reviewing for accuracy and making adjustments as

necessary.

• Identified and implemented opportunities for cost reductions regarding office supplies and

equipment.

• Assisted with payroll for approximately 140 employees.

• Coordinated all shipping and receiving functions specifically for office supplies.

YOCREAM INTERNATIONAL, INC. 2002 – 2005

Inventory Specialist

Managed over $1M in inventory with responsibility for balancing inventory levels, warehouse

reconciliation, order management and problem resolution including proactive customer follow up.

• Updated inventory processes and standards to ensure successful inventory management. Further

streamlined inventory processes to maintain high levels of service.

• Assisted with inventory audits to verify accuracy of physical inventory and compliance with

standards, policies and procedures.

• Monitored sales rates and consigned specific products to individual warehouses to increase sales.

• Provided courteous and accurate responses to inquiries, following up to ensure questions have

been answered and expectations have been met.

• Identified, investigated and resolved questionable practices, data and processes. Informed

management, made recommendations and offered resolutions to prevent recurrence.

• Assisted Accounts Payable by verifying freight invoices.

• Served as a liaison within the organization to troubleshoot process issues, expedite shipments,

and handle exception cases.

EVERGREEN PHARMACEUTICALS 2002

Data Entry Specialist, Contract

Responsible for data entry during a planned system conversion, assisting with transferring information

from one system to another.

• Updated and edited information in preparation for transfer including adjustments and charge offs.

ALLIED WASTE INDUSTRIES, INC. 1998 – 2001

Recycling Bookkeeper

Responsible for managing all cash movement, postings and account reconciliations for the company.

• Processed all cash applications and maintained daily cash deposits.

• Provided monthly and yearly governmental reporting to account for all the recycling worldwide.

• Tracked market prices for commodity (newspaper, glass, metal, etc.) sales.

• Handled customer interaction and problem resolution with outside vendors and internal

employees.

• Assisted the front office with coordinating pick up information for the truck drivers.

• Sorted mail and cross-trained on additional office functions.

RUTH RICE 1994 – 1995

Manager

Responsible for managing the personal and business needs of Ruth Rice and her motel, The El-Ray Sands.

• Managed all of Ruth’s healthcare needs including scheduling doctor’s appointments, partnering with a

dietician to plan meals and all necessary shopping.

• Interviewed potential employees and managed the daily schedule for current employees.

• Simultaneously managed The El-Ray Sands motel including staff scheduling, ordering all motel

supplies and assisting the front desk.

• Assisted the bookkeeper by making weekly bank deposits and collecting daily receipts, mail and

employee time cards.

• Filled in for all motel positions when necessary.

EDUCATION

Associates Degree, Accounting – Western Business College, Portland, OR

Accounting Certificate – Pioneer Pacific College, Wilsonville, OR

Business and Accounting Courses – Chemeketa Community College/Lane Community College, OR

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