Customer Service Administrative Assistant

Alison A Dolan

**** ********* *****, *** ****, CA 95118

Telephone: 408-***-****

Email: ******.*****@*****.***

Profile: Administrative professional, dedicated, self motivated and hard-

working. Offering significant experience in positions requiring effective

business support to an organization looking to grow by reaching their goals

and achieving success. Excellent typing and secretarial skills. Customer-

focused driven and extensive knowledge in all aspects of the office

environment.

Skills: MS Outlook MS Word MS Excel

Preferred Position: Administrative Assistant

Experience: 20 Years

Visa Status: Permanent resident. Green card holder.

Education: Carlett Park College of Technology, England, U.K. Royal Society

of Arts Business Studies Qualifications.

Experience:

Temporary to Hire Positions July 2010 to Current

Ideo, 100 Forest Avenue, Palo Alto, CA 94301

Receptionist

. Greet incoming clients/visitors, determine nature and purpose of

visit, and direct or escort them to specific destinations per company

procedures.

. Handle incoming telephone calls from both internal and external

customers.

. Communicate with Building Management for any facility problems or

maintenance.

. Liaise with courier personnel and sign for deliveries.

Shiny Toes, 456 North Third Street, San Jose, CA 95112

Receptionist

. Responsible for greeting and offering assistance to customers entering

establishment.

. Managed all incoming and outgoing telephone calls.

. Scheduled appointments, maintained and updated appointment calendars.

. Checking and responding to voice mails on a daily basis.

Stewart Title, Suite 140, 901 Campisi Way, Campbell, CA 95008

Receptionist

. Operated telephone switchboard to answer, screen and forward calls,

providing information and taking messages..

Jeppesen Data Plan, Suite 1600, 225 West Santa Clara Street, San Jose, CA

95113

Receptionist

. Answer, route and screen the main telephone line, including Denver

office.

. Greet incoming clients and other visitors.

ScottishPower, Wilderspool Causeway, Warrington, WA5 2XD, England, UK.

December 1991 to July 2010: Revenue Protection Clerical Team Leader

. Managed administrative duties required to support the work of the

metering department within a large UK utility company.

. Supervised the scheduling of visits and arranging appointments.

. Ensured all operational responsibilities were carried out and

productivity goals were met according to company procedures.

Addressed and documented unsatisfactory performance and policy

violations in a timely manner.

. Energy billing specialist, achieved an annual target of 1 million by

the preparation and issue of energy bills.

. Delivered excellent customer service - the skill to promptly resolve

complex customer service issues and complaints in both verbal and

written communication. Exceptional ability to work with the community

to assist them and refer them for special services / assistance and

resolve their concerns.

. Developed good communications with Police, assisting with their

enquiries pertaining to illegal abstraction of electricity, adhering

to Data Protection Act. Often attending Law Courts as witness to

assist with prosecution of offenders and applications of rights of

entry warrants.

. Achieved 100% non sickness/absence record by conducting employee

interviews to promote and maintain optimum attendance amongst staff.

. By conducting weekly meetings and encouragement of staff to follow

procedures at all times, achieved 100% adherence to Health & Safety,

Good Housekeeping and Security procedures.

. Compiled director level weekly/monthly KPI reports.

. Responsible for ordering and maintaining office supplies.

. Experienced in recruiting, induction interviewing, training and

supervision. Including coaching staff to develop and maintain

customer service, products and services knowledge.

. The capacity to learn new products/systems quickly.

. The ability to multi-task as well as demonstrate a sense of urgency.

Pendy Plastic Products Ltd, Deeside Industrial Park, Deeside, North Wales.

July 1983 to November 1991: Sales Office Administrator

. Processing customer orders of plastic garment hangers.

. Control of export orders and documentation.

. Purchase accounts supervision including preparation and issue of

customer invoices.

. Dealing with sales and purchasing customer complaints and enquiries.

. Relief receptionist duties and general office duties.

Contact this candidate