Customer Service Administrative Assistant

Rigo Padron

***** ****** ****, ****** ** *****-512-***-****

Objective

To pursue long term employment that will help me utilize my education, skills, and knowledge.

Computer Skills Accounting Skills

Excel Payroll

Microsoft Word 1,2, & 3 Cost Accounting

Peachtree Managerial Accounting

Quick Books Federal Income Tax

Outlook Micro Economics

Accounting 1 & 2

Education

2003-2004 Austin Business College

Associates of Applied Science in Accounting

Experience

2010-Present

Bilingual Customer Service Representative - Chase Source

Assist Medicaid clients via telephone in a fast paced and structured Call Center Environment while using various computer applications.

Documents all customer encounters in clear and concise logs.

Informs customer about services available and assesses customers' needs.

Schedule clients for doctor appointments for children’s wellness exam (Medicaid).

Update customer records through data entry.

Assists customers in problem resolution, as needed.

Meets individual performance standards.

2007-2009

Recruiting Advisor - Convergys

Process Adult Basic Literacy Exams (ABLE) to applicable candidates and monitor completion.

Assist Staffing Specialists with due diligence and requisition activities.

Act as Requisition Dispatcher by determining workload equities when assigning requisitions to Staffing Specialists.

Monitor and Reply to emails from the Staffing Administration email box.

Provide back-up assistance for processing manual applications and selection packet scanning.

2005-2006

Recruiting Specialist - Convergys

Answer phones in a High call volume environment.

Assist state employees with online applications and job posting questions.

Assist managers with requisitions and log in information.

Ability to multitask and work with in a team environment.

Address customers questions through phone and email.

Log all calls in ecase system.

2003-Present

Revenue Recovery Auditor - UPS

Check weight, size and dimensions on packages.

Assist with on loading heavy packages of conveyor belt.

2005

Tax Preparer - Liberty Tax Service

Answer tax questions.

Prepared tax returns on computer tax system.

Answer phones.

2000-2003

Administrative assistant - Austin Public Library

Responsible for entering applications in the system

Edit applications and correct errors.

Assist customers in finding library materials in data base.

Check library materials in and out to patrons.

Returned library materials to shelves and filed documents.

Answer phone and made copies for patrons.

Assist patrons on computers.

Office equipment operations and data entry.

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