Customer Service Sales

Courtney Quinn McCollum

*** ************ ****** 630-***-****

Downers Grove, IL 60515 **********@*****.***

Professional

Goal______________________________________________________________________________________________

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To obtain a full time job that allows me to build on my academic background and professional experience.

Education_________________________________________________________________________________________

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Bachelor of Arts in Human Resource June 2010

• North Central College - Naperville, IL

• Human Resource Management Major G.P.A 3.18/4.00

Job Related

Strengths_________________________________________________________________________________________

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• Demonstrated effective verbal and interpersonal skills through various customer service positions

• Ability to solve problems in a fast-moving, dynamic environment

• Proficiency in Microsoft Word, Excel, PowerPoint, SPSS, B.O.S.S., Internet Explorer

Employment_______________________________________________________________________________________

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Nordstrom May 2009 - Present

Oak Brook, Illinois

• Salesperson in the department of handbags and other small leather goods

• Draw on customer service skills

• Build professional relationships with customers

• Merchandising the sales floor

• Increased employees’ product knowledge

North Central College - Phone-a-thon January 2008 - May 2009

Naperville, Illinois

• Cold call alumni to record contact information, ask for gifts to the college, and listen to questions or concerns

• Responsible for researching new addresses of current alumni and updating records through the use of online

database

• Develop script and system of categorization to allow callers to make most effective calls to specific alums along

with fully training new callers on the intricacies of the job

• Helped implement first sliding pay scale for students with on-campus jobs

Abercrombie and Fitch September 2004 - January 2009

Oak Brook, Illinois

• Greeted and assisted customers with personal buying needs

• Completed merchandising

• Worked with other team members to improve sale skills

• Provided great customer service

Activities__________________________________________________________________________________________

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Emerging Leaders Series December 2006 - January 2007

• North Central College

• Attained a variety of leadership skills and strategies to handle various leadership positions.

• Gained a better understanding of my own approach to leadership.

Awards___________________________________________________________________________________________

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Top 50 in Nordstrom

• For the year 2010 ranked within the top 50 sales people of handbags for the Nordstrom Company.

Nordstrom Future Leaders Program

• In the fall of 2010, nominated to be part of the Nordstrom Future Leaders Program.

• Achieving leadership skills and strategies necessary to assist in different management positions.

Honors Scholarship

• North Central College

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