Sales Customer Service

SUMMARY OF QUALIFICATIONS

Experienced with systems for travel and meeting planning. Well versed in contract

negotiation with vendors and hotels.

Provided support to Managers and Directors; maintained complicated schedules with

Outlook calendar, scheduled internal and external staff training, provided site tours

in place of Directors, processed mail, and interfaced with clients.

Performed administrative functions; purchased office supplies, handled information

requests, prepared invoices, memos, oversaw maintenance of office equipment, updated

forecasts, and file management.

Possess technical proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook.

Native English speaker and fluent in Cantonese. Ability to work in a fast paced

environment and effectively prioritizing tasks.

EXPERIENCE

Kimpton Hotels and Restaurants, LLC San Francisco, CA

Catering Coordinator/Administrative July 2010-Present

Assistant

Support the Director of Catering by managing calendars, scheduling meetings,

conference calls, and busy appointments. Manage sales account, build clientele and

send sales proposals.

Record management; copy, fax, mail and file documents. Screen, prioritize, and

accurately routing all incoming information to proper channels and individuals.

Catering and Convention Services Coordinator

August 2008-July 2010

Detailed and coordinated groups that had been contracted by sales managers.

Functioned as an on-site contact to clients for all aspects of their events.

Created numerous reports such as event orders and group resumes, and distributed in

weekly staff meetings. Inputted rooming lists and monitored room pick-up for

conventions, catering, rooms only and wholesale groups. Created accounts routed them

correctly to hotel check-in system. Up-sold food and beverage and audio visual needs

Private Dining & Special Events Coordinator/Administrative Assistant

Transformed sales leads into definite accounts, up-sold banquet menus and enhanced

meeting needs. Focused on selling fine dining experiences to corporate and social

markets.

Developed department processes that enhanced operation efficiency and improved

existing filing system.

Exceeded sales target of $34,000 to $75,000 for March 2010.

Banquet Server

. Provided exceptional customer service for weddings and special events for

up to 300 guests.

Marriott International San Francisco, CA

Accounts Receivable/Group Billing July 2006-August 2007

Specialist

Processed credit applications, prepared weekly credit status reports and ensured

accurate advance deposits. Attended pre-conferences and event operation meetings to

ensure accurate billing. Prepared group bills and reviewed them with clients after

events, and followed up with clients after departure. Improved event satisfaction

surveys by increased scores in accurate and efficient billing. Identified and

resolved issues in Marriott reward certificate and payment reconciliation.

EDUCATION

San Francisco State University

San Francisco, CA

Bachelor of Science in Business Administration: Business

Management May 2009

INTERESTS & ACCOMPLISHMENTS

Founder and President of Management Organization for Business Students (student

organization at San Francisco State University)

Hosted SFSU's first Business Management Department Commencement Ceremony with over

760 guests and 87 graduates

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