KELLY TRINH
Atlanta. GA 30308
***********@*****.***
Objective To obtain an challenging occupation where I can utilize my
previous experience and skills
Experience 02/10-Present TD Bank New York, NY
Personal Banker
. Providing 110% customer
service skills by building a relationship with the clients.
. Offering Bank's product
and follow up with all the potential customers.
. Solving all kinds of
Customer inquiries and difficulties.
. Assist teller for
overwrite transactions.
Teller Supervisor
. Supervise requisition of Cash flow.
. Acknowledge all sales associates provide excellent
customer services.
. Referring potential clients to financial services.
. Train new associates and report to management
regarding their productivity.
. Operation and meetings.
05/07-02/10 Bank Of America New
York, NY
Teller
. Process customers' transactions accurately and
efficiently
. Identify customer needs and refer financial products
and services to consumer
. Ensure regulatory requirements, such as Bank Secrecy
04/06- 05/07 Dr. Michael Feinberg
Brooklyn, NY
Dental Assistant
. Medical billing
. Assisted patients as they entered facility
. Aided dentist with daily procedures
. Sterilized medical equipment
09/04-12/05 Dr. Ming Zhu
Brooklyn, NY
Receptionist/Administrative Assistant
. Medical billing
. Greeted patients and performed clerical duties,
including: handling multi-line phones, scheduling
appointments, filing and faxing
. Updated and maintained patients' information:
verified patients insurance, document referrals, fill
out WIC and school forms
. Collected payment and co-payments from patients
03/02-10/04 Dunkin Donuts
Brooklyn, NY
Assistant Manager
. Trained new employees
. Processed cash transactions
. Counted cash register after every shift
. Assisted customers with food and drink service
. Ensured a clean store environment
01/04-06-04 Abraham Lincoln HS Library
Brooklyn, NY
Volunteer
. Organized and maintained books on shelves
. Handled check-in and check-out procedures
Education Kingsborough Community College
Brooklyn, NY
A.A.S., Business Administration:
Skills
. Fluent in Chinese, Basic Vietnamese
. Proficient in Microsoft Word, Excel, Access,
Spreadsheet, PowerPoint, HTML, Internet,
. Type 50 WPM