Customer Service Manager
Resume:
SHARHONDA KING
SHARON SALAVARIA
Page of *
Professional Experience Continued
• • ************@*****.*** •
**** ******* ***. **********, ** 94579 510-***-****
QUALIFICATIONS SUMMARY
Administrative support professional experienced working in fast paced environments demanding
strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed
to superior customer service. Confident, poised in interaction with individuals of all levels. Detail-
oriented and adamant about completing all job duties; able to multitask effectively. Capabilities
included:
Appointment scheduling.
Answer multi-line telephone to screen, forward and take messages.
Assemble charts for new clients, including obtaining all previous records and test.
Hear and resolve complaints from customers, clients, and public.
PROFESSIONAL EXPERIENCE
Lao Family Community Development Inc.- Oakland, Ca 94601
2010 to 9/2010
Case Manager
Responsible for 35 cases
Responsible for client intake appointments.
•
Document and maintain clients records. Data entry and scheduling appts.
•
Evaluate client complaints and resolve giving appropriate disciplinary actions.
•
Helped teach job readiness classes to clients.
•
Monthly site visits for each client.
•
KFC- Martinez, Ca
2005 to 2006
Cashier/Customer Service
Administering great customer service skills.
•
Operate cash drawers, make safe deposits, and light inventory.
•
Satisfying customers with promotions and specials. Also keeping the lobby neat and clean.
•
Education
Uprep Academy High School- Oakland, Ca 94605
Some College/ Chabot College- Hayward, Ca 94545/ Medical Assisting
Contact this candidate