Sales Customer Service
Resume:
RICHARD W. TOOT
Charlotte, NC 28227
Office 704-***-**** Cell Ph. 704-***-**** E-mail
*******@*********.***
PROFILE:
* A self-starter
*30+ years of results-oriented sales, marketing and sales promotion
experience.
*Successful record of achievement in relationship/consultative sales
to accounts of all sizes.
*Proven track record of finding and developing new accounts
*Successfully increasing sales with existing accounts by combining
proven and innovative sales techniques.
*Skilled in both in-person as well as telemarketing sales and
prospecting.
*Able to work independently as well as part of a team to accomplish
company goals.
*Comfortable dealing with decision-makers at fortune 500 companies or
small independent companies.
*Strong written, verbal, presentation and analytical communication
skills.
1 AREAS OF EXPERTISE:
New Business Development
Customer Service
Lead generation
Relationship-building skills
Exceptional follow up and analytical skills
Able to listen to clients needs and recommend
services/course of action based on individual needs.
Identifying and Setting Appointments with Decision Makers
Managing sales forces for a TV Station, Local Business
Journal and a large liquor and food distributor.
Developing and Implementing Marketing and Sales Strategies
ACCOMPLISHMENTS:
. Secured contract with large regional bank for
collections of their delinquent bankcard, loan and
finance products.
. Signed national account with over 15,000 customers
nationally to collections agreement for delinquent
customers.
. Recently initiated beta test with two county tax
collectors for their delinquent DMV taxes.
. One of 4 reps nationally to win sales contest for
4th quarter sales in 2006
. Generated over $6,000 in sales/receipts for week
of 12/16/06 and received Steak Bucks from company
for recognition of sales
. Initiated test with Time Warner Cable for
collection of delinquent customers.
. Initiated lead generation partnership for Advantec
with 12 Wachovia branches in Charlotte area Market
. Voted Rookie of the year for 2003 for the Atlantic
Division of TSI
. Number 1 revenue producer in the Atlantic Region
for TSI thru 3rd quarter of 2004.
. Signed a client in 2003 to the largest agreement
(15,000 accounts) in the history of the Charlotte
region
. Successful new product introduction program for
sales force for Nabisco Almost Home Cookies -
1987
. Exceeded quota for in-store floor displays for
a new product introduction for Nabisco Royal
Pudding - quota was 1500 displays and actual
displays sold via the program I developed were
over 2000 nationally - 1987
EXPERIENCE: * Five (5) months telesales experience with a
productivity improvement management firm
* Over seven (7) years of successfully offering
debt collection solutions and check guarantee
services to various financial institutions,
consumer products retailers, utilities, hotels,
healthcare providers, billing services and
various retail segments throughout the US.
* One year experience offering outsourced Human
Resource services to small to mid sized
companies in NC and SC
* Eight (8) years designing and implementing
successful consumer and trade promotions as
well as incentive programs for major U.S.
consumer packaged goods companies.
* Extensive experience in designing and
implementing sales, marketing, and promotional
programs designed to increase sales and/or
initiate consumer trials over rival brands.
* Fifteen (15) years of successful interaction
with decision-makers at various major consumer
package goods, wine/liquor companies,
resort/hospitality units in the states and
USVI.
* Over eight (10) years experience selling to
regional and national food, drug, convenience
and mass merchant classes of trade
* Six (6) years marketing/promotion experience
with the business and hotel communities on St.
Thomas/St. John.
* One (1) year of media sales for local ABC TV
affiliate.
* Experienced in all areas of advertising/sales
promotion
* Over 15 years experience designing and
producing sales materials, brochures, newspaper
ads, etc., as well as extensive experience in
purchasing advertising space/time.
EMPLOYMENT:
April 07-Present Independent sales agent;
1. offering debt collection services.
2. merchandising several lines to independent
auto parts stores and convenience stores.
April 06-April 07 IC System; Western NC District manager for
debt collection agency; responsibilities included
prospecting new clients, servicing existing clients.
In addition I was responsible for identifying
prospects and existing client needs and increasing
sales to new and existing sales.
February 05- March 06 Advantec; A national PEO, Professional
Employers Organization (Charlotte, NC) Regional Sales
Director for NC, SC and Southern Va. Offering
outsourced Human Resource Services, employee health
benefits and payroll service to small (10 employees)
to mid sized (2500 employees) businesses. This was
generally a 3-call close that could take from 30 to
120 days.
September 1999-January 2005 R. T. Marketing. Charlotte, NC; represented
several companies as an independent contractor.
Transworld Systems; 2002-04 (Charlotte); Independent
sales agent offering debt collection solutions and
financial help to a diverse cross section of
businesses in the Carolina's, Ga. and Va.
Advanceme- 2000-2002(Charlotte) Independent sales
agent offering short term financing to business
owners in North Carolina.
Ron Levy Company.1999-2002(charlotte) Selling gift,
novelty and automotive accessories (key chains,
polishes, air fresheners, cleaners, etc) to full
service car washes and select car dealerships in NC,
SC, and Va. Responsible for prospecting new accounts,
new product presentations, merchandising products in
current accounts, setting merchandise displays in new
accounts and re-setting merchandise in current
accounts.
Figi /Michaels Company.(Charlotte) (11/01-3/02)
Selling various gift, garden, home furnishings and
specialty items to over 900 assorted retail
businesses in NC
January 1997 - July 1999 R.T. Marketing (Rochester, NY)- Owner
Marketing and promotion consultant similar to RT
Marketing from 1980-1988
January 1996-January 1997 Wolfe Associates, Ad Agency (Rochester, NY)-
Senior
Account Manager
Responsibilities included calling on existing
accounts and developing new clients. Wrote proposal
for EZ Rider Shuttle Bus for City of Rochester and
implemented marketing and advertising plan.
February 1991 - November 1995
Caribbean Countertrade Corp. Independent promotion
consultant to the hotel/resort industry on St.
Thomas/St. John. Helped start and sell advertising
for new tourism publication(V.I. Playground)
sponsored by the St. Thomas/St. John Hotel
Association
September 1988 - December 1990
Tom Hannon Co., Food, Tobacco and Liquor wholesaler -
Sales Mgr.
Supervised a sales force, set quotas, hired and
trained in store merchandisers.
1980 - September 1988
R.T. Marketing, Rochester, NY, Owner and President
Developed National consumer and trade promotions for
major consumer package goods companies (Nabisco,
Bristol Meyers, Sterling Drug, Eastman Kodak, Bausch
& Lomb, Campbell's Soup, Warner-Lambert, American
Cyanamid).
EDUCATION: Graduate: South Plainfield High School, South
Plainfield, NJ
Attended Colgate University
Graduate Lee's McRae College
Have attended numerous seminars on sales, marketing and
negotiating held by Zig Ziglar, Peter Lowe, Stephen Covey,
Brian Tracy and others.
Contact this candidate