Customer Service Manager

Vivian Krylowski

**** ***** **********, *******, ** 60632 312-***-**** *******@*****.***

OBJECTIVE

Over10 years of progressive administrative, customer service and legal

experience

Excellent communication skills gained through training and supervising a

staff of up to 8employees. Self-starter, extremely organized and detail-

oriented

Proven experience in multi-tasking and managing conflicting priorities

Flexible, works well independently and as a team player.

Experience

Temporary Experience

2009 Present

Adecco Employment Services

Receptionist/Administrative Assistant for a large international steel

manufacturer.

. Answered all calls coming into main line and routed to correct party

. Greeted all vendors, customers and employees and granted access

through main door and/or logging into iVisitor

. Maintained kitchen and conference room ensuring cleanliness and well-

stocked inventory

Legal Assistant for in-house Law Department of a large international

steel manufacturer.

. Assisted Trade Manager with document preparation

. Reviewed corporate minute books to ensure all documentation current

. Assisted in maintaining dedicated corporate legal database and filing

room

. Assisted paralegals with various tasks such as responding to subpoenas

and opening new matters.

. Prepared attorney correspondence

Office Team

Typist for high-end senior assisted living complex on North Shore

. Typed, edited and proofread Policy and Procedure manual

Receptionist for disabled and senior residence

. Inputted all maintenance request and ensured work was completed on a

timely basis

. Answered all incoming phone calls for Property Manager, made

appointments as needed

Permanent Experience

Kosin Law Office, Ltd., Chicago, IL

2006 -2008 - Legal Secretary

. Supported three partners specializing in Workers'

Compensation/Personal Injury

. Monitored, scheduled, and managed calendar for all court cases to

ensure court trials and motions were docketed

. Processed large volume of incoming mail and faxes

. Responsible for screening incoming calls and relaying messages, via

email, in a timely manner

. Typed, proofed, copied and distributed correspondence and legal

documents

. Established, organized and maintained files, records and databases

. Responsible for general office management duties

Vivian Krylowski

Page 2

ATA, Midway Airport, Chicago, IL

2003 - 2006 - Senior Customer Service Agent/Lead Agent

. Trained and counseled agents in resolving flight and/or ticket issues

in a positive manner

. Effectively made announcements to customers with regard to flight

delays, cancellations

. Proficient knowledge of company policy and procedure

. Supervised, trained and counseled staff of 8 employees

. Prioritized and coordinated staff assignments as needed

. Effective conflict resolution for dealing with dissatisfied customers

. Compiled daily reports for supervisors

2002 - 2003 - Stations Control Center Agent

. Effectively communicated and monitored all radio communication between

inbound aircrafts, ground personnel, vendors and management

. Updated all arrival, departure, passenger information, and fuel loads

using dedicated program for airlines

2000 - 2002 - Customer Service Agent

. Assisted customers with check-in procedure

. Stayed current with company policy and procedures

Computer Skills: Microsoft Office 2007, 2003, WordPerfect 10, Electronic

Dictaphone, Microsoft Outlook 2003, PowerPoint

Education

Moser Business School, Chicago, IL

Earned diploma in Secretarial Sciences

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