Customer Service Administrative Assistant
Resume:
Holly J Watts
Houston, TX. ****8
**************@*****.***
Objective
To obtain a position within a company that will utilize my education and
office experience and provide room for advancement.
Education
Associate of Science, Human Resource Management
Virginia College, Biloxi, MS
09/2008
. Employee recruitment, selection, training and development
. Compensation and Management
. Employer/Employee relations
President's List
Dean's List
Professional Skills
. Microsoft Office
. Microsoft Windows
. Filing/Editing
. Typing (60+wpm)
. Office procedures
. Telephone skills
. Basic accounting
. Business math
. Business English
. Customer service
Employment History
Global Financial Aid Services
04/09 - present
Gulfport, Mississippi
. Process Financial Aid applications in an accurate and timely manner
. Ensure total confidently while dealing with student's personal
information
. Awareness of Title IV funding rules and regulations
. Developed the ability to work as a team and alone
Island View Casino
03/04 - 06/07
Gulfport, MS
*changed name from Copa Casino
Player's Club Administrative Assistant
. Trained and familiarized new employees with department
. Served as office and inter-office communicator
. Conducted research
. Systemized and preserved paper and electronic files
. Used technology to distribute information
. Scheduled meetings and appointments
. Developed ability to work in a fast-paced atmosphere
. Effectively developed telephone communication skills and consistently
met quotas
. Ability to follow instructions well and make decisions with no
supervision
. Maintained all record-keeping procedures without error
. Maintained excellent customer relations and developed customer rapport
. Diplomatically resolved customers complaints on as-needed basis
. Accurately calculated and made daily deposits of up to $45,000
. Motivated and supervised 10+ employees on daily basis
. Delegated responsibilities to employees to meet companies expectations
Coast Transit Authority
09/00 - 03/04
Gulfport, MS
Public Transportation/ Bus Driver
. Completed all paperwork
. Followed all routes and directions
. Accountability of all fares
Community In Action
06/96 - 09/00
Gulfport, MS
Co-Founder/Office Manager
In a volunteer capacity:
. File management
. Supply inventory
. Hiring of employees
. Discipline of employees when necessary
. Researching of grants that may be available
references available upon request
Contact this candidate