Manager Customer Service
Resume:
Callie M. Shamlin Jennings
Dallas, Texas 75241
***************@*****.***
Objective: To obtain a position where my experience and skills will be an
asset to the company.
Education:
Sanford Brown Institute- Medical Billing and Coding- Dallas Texas 2006
Professional Education Institute- Investment Property-Dallas Texas 2004
Leonard's Training Program Property Adjusting -Dallas Texas 1982
Employment:
THE TLC GROUP REALTORS
CEDAR HILL, TX. JULY 27,2009 -
Office Manager /Secretary/ Data Entry, Entered information from MLS listing
to BPO's to be listed on HUD listing after entering marketing details,
measuring square footage of rooms and taking pictures. Reporting damages to
property, etc. Implemented procedures to improve productivity and customer
services.
Filing, typing, answering phones, general office duties.
Merit Lancaster General Lancaster Texas
Clerical Analyst June 2006-Feb.2008
Reconciled all discharges against the daily discharge list ensuring all
discharged charts had been obtained from each nursing unit, same day
surgery, and emergency department the morning after discharge. Performed
analysis to assure documentation requirements were met. I flagged all
physician-charting deficiencies. Matched/Posted all incoming discharge
materials and transcribed documents to the correct episode of care updating
documentation omissions into the Chart Deficiency application in Meditech
computer system.
Jennings Janitorial Services Dallas Texas
Owner, Office Manager, Supervisor 1993-2004
Managed all supplies, hired and terminated staff as needed. Trained and
supervised all new staff members. Wrote new employee manuals and conducted
flash meetings. Filed, faxed, typed, etc. Managed residential property,
leasing, rental collections, supervised make ready crews and grounds
keepers.
Oak Cliff Construction Co. Dallas. Texas
Office Manager 1981- 1993
Supervised and screen multiple phone calls, mail for the president. I
hired, dismissed, and trained administrative staff. I supervised equipment
and production requirements to ensure progressive departmental growth.
Monitor project from proposal letter, distribution and return, and final
report. I maintained client and employee database for mailing and
communication purposes. I cultivated positive and enduring relationships
with customers. Successfully negotiated new building contracts; wrote
contracts and implemented contracts.
Designed service development plans and conducted operation assessments;
directed recruitment and retention of supervisors and staff of 16
employees. Trained, supervised, and evaluated staff, coached improvement
management skills. I coached students of defining career and work related
goals and objectives. I successfully refined and implemented new projects.
Skills:
Management Skills, Customer Service Skills, Microsoft word, Medical
Manager, Medisoft,and Meditech medical, Computerized Billing, Computer
Applications, Filing, Medical Records, HIPAA,CPR. Leadership skills.
Contact this candidate