Customer Service Project Manager
Resume:
NYSHIVA HOUSTON
*** ***** ********** ****** ● Trenton, NJ 08618
Phone: 732-***-**** ●Email: **************@*******.***
OBJECTIVE: Accounts Payable
QUALIFICATIONS
Over 5 years of accounting experience involving tax preparation, reconciliation and payment processing.
Experienced in a variety of environments including government, corporate and non profit organizations.
Strong math and computer skills. Thorough and vigorous in work, adapt easily to changing priorities.
Proficiencies Include:
Quickbooks Accounts Payable Statement of Owner’s Equity
Peachtree General Journal Balance Sheet
Microsoft Excel General Ledger Post Closing Trial Balance
Microsoft Word Trial Balance Bank Reconciliation
Accounts Receivable Income Statement Typing Speed 40 wpm
EDUCATION
Mercer County Community College, Trenton, NJ 11/2009 07/2010
Career Training Institute
Computerized Accounting Certification
Administrative Assistant Certification
AWARDS
Perfect Attendance● Processor of the Month● Spotlight Bonus● Team Player Award
ACCOUNTING EXPERIENCE
Merrill Lynch Bank of America (Aerotek Staffing) 01/2011
Present
Tax Season Customer Service Rep II
Provide frontline call support for external/internal Merrill Lynch clients for calls related to tax
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reporting such as dividend payments, interest income, cost basis and gross proceeds.
Perform client verification.
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Record details of inquiries, comments and complaints.
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Communicate and coordinate with internal departments.
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New Jersey Department of Transportation (Joule Staffing) 10/2010 10/2010
Audit Clerk
Verified accuracy of calculations, contract numbers and project descriptions recorded on vendors
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Settle Up Schedules.
Corrected errors and sent out letters to each vendor stating all discrepancies for future adjustments.
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Performed random audits on various vendor files for completeness/compliance.
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Italian Peoples Bakery (Accountemps) 05/2010 07/2010
Accounts Receivable
Calculated debit/credit card receipts for each store and recorded amounts in daily log book.
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Processed distribution list for drivers to deliver inventory.
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Received and verified invoices in requisition for goods and services.
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Reviewed posting to ensure payments are applied accurately.
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Comp Consulting, Trenton NJ 01/2010 03/2010
Tax Preparer (Seasonal)
Prepared income tax return forms for individuals and businesses.
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Reviewed financial records needed to prepare return.
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Interviewed client to obtain information on taxable income and deductible expenses and
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allowances.
Entered client information into company database system to be transferred to the IRS.
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Affiliated Computer Services (NJ Family Support), Hamilton, NJ 06/2005 09/2005
Accounting Clerk
Entered data and calculated check batches to verify counts and totals.
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Reconciled reports to source documents, distributed and filed financial documents and reports.
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Sorted documents; receipts, log, reviewed for accuracy; matched supporting invoices to documents;
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and verified invoices for payment.
Prepared routine entries and posted financial transactions.
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Entered cash transactions received by all NJ counties, reconciled cash reports, and prepared bank
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deposits.
Tier Technologies (NJ Family Support), Trenton, NJ 08/2001 06/2005
Quality Assurance Specialist● Payment Processor
Verified processed work to make sure that the correct amount of money is posted to the correct
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case number.
Maintained a daily log in Microsoft Excel Spreadsheet to insert misposts that were made by the
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payment processing department.
Processed child support by making sure the case number, name and amount matched with
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information giving on source documents before posting.
Led the Payment Processing Department, by training new employees and assisting others with
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questions they had.
Encoded child support checks by making sure the written and numerical amount matched.
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Assisted when needed in the Reconciliation Department.
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Referred by Project Manager to travel to the Kentucky Tier site for one week to assist them when
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they were short staffed.
ADDITIONAL EXPERIENCE
Source One Personnel/Adecco (ETS), Ewing, NJ 2007, 2008
Customer Service Representative
Source One Personnel (Child Care Connections/MediMedia) 2007 2008
Trenton, NJ/Yardley PA
Office Assistant/Data Entry Representative
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