Customer Service Administrative Assistant

Jennifer Amundsen

**** ***** **** ****** #*

Chicago, Illinois 60625

312-***-****/*****************@*******.***

Objectives

A challenging position as an administrative assistant, allowing me to

further utilize my skills and to acquire new abilities.

Skills and Proficiencies

. MS Word

. MS Office

. MS Excel

. MS PowerPoint

. Exeter

. Sage Fundraising Software

. Customer Service

. 45 Words Per Minute

. Telephone Reception

. Internet Research

. Written Communication

. Planning and Scheduling

. Purchasing

. Transcription

. Interdepartmental Coordination

Employment History

Brain Research Foundation

Administrative Assistant

Chicago, Illinois

2008-present

Duties and Accomplishments

. Handles calls and promptly forward them to the appropriate person in a

3 person office.

. Responsible for scheduling meeting for board members, booking

locations for meetings, arrange catering, confirming luncheon

speakers.

. Prepare and assemble meeting packets for board members.

. Maintain messages for main and direct line voicemails.

. Filing.

. Sending out donation thank you letters.

. Faxed and emailed meeting material to those who would be join meeting

via conference call.

. Wrote minutes following every board meeting.

. Put together a sample press release.

. Completed Sage Fundraising Software training.

. Assisted with Grant applications and notifications of winnings.

ITT Technical Institute

Receptionist/Administrative Assistant

Greenfield, Wisconsin

2005-2008

Duties and Accomplishments

. Handled calls and promptly forward to appropriate person in a 50 plus

staff school

. Sort and deliver mail for employees

. Ordered shipping labels and supplies

. Trained new and temporary Receptionists

. Trained Representatives on how to work the main switchboard

. Handled mail and copy machine maintenance and supplies

. Ran reports for Department Directors

. Filing

. Responsible for sending overnight inter-company mail

. Sent out student welcome letters

. Attended and completed 3 training seminars:

o Knock your socks off customer service (November 2005)

o How to deliver powerful PowerPoint Presentations (January 2008)

o Business writing and E commerce (February 2008)

. Employee of the quarter, 2007 first quarter

Education

University of Phoenix

Bachelors in Business Administration

Degree: 2014

Contact this candidate