Manager Customer Service

Kelly Ann Mechaley

***-** **** ****** **** Oaks, NY 11004

347-***-**** **********@***.***

PROFESSIONAL EXPERIENCE

ALLIED BARTON SECURITY SERVICES – New York, New York 2006 - 2010

Account Manager

Responsible for daily security operations at the following sites- 1 Centre St. and several downtown City

buildings. Hire and terminate guards. Produce weekly Payroll and Billing invoices. Track Vacations and Sick

time. Generate Weekly Schedules and fill open posts. Train guards on X-Ray machines, and AB Training

programs. Maintain Compliance issues for the State of NY. Attend Unemployment Hearings.

EMPIRE STATE BUILDING - New York, New York 2005 - 2006

Observatory Manager

Oversee daily observatory operations. Supervise, train and schedule staff of thirty guards and eight cashiers.

Maintain cash office opening and closing procedures. Count cashiers daily deposits. Handle customer service

problems. Liaison for VIPs. Interact with all levels of executive management and communicate with all

departments about daily events. Implement new directives and procedures.

MILLENNIUM INFINITI - Manhasset, New York 2004 - 2005

Accounts Receivables/Payables

Deposit all cash and credit card transactions from Sales and Service departments. Process refunds to

customers. Enter deposits and credits into Infiniti AS400 system. Post incoming bills and maintain vendor

accounts.

PHILIP MORRIS COMPANIES - New York, New York 2001 - 2003

Corporate Security Officer

Assist command center with daily activities and prepare necessary incident reports. Screen employees and

visitors entering and exiting building. Conduct security patrols during business hours and non-business hours.

Provide general security services to corporate executives, employees and building. Interact with all levels of

management. Certified as First Aid Responder. Trained in procedures to visually inspect and X-ray

suspicious packages and the handling of bomb threats. Conduct emergency evacuations and fire drills.

STERN’S DEPARTMENT STORE - Douglaston, New York 1999 - 2001

Loss Prevention Manager/Internal Investigator

Manage all departmental operations for high volume retail store. Hire, train, supervise, evaluate ten

professional and support personnel. Maintain schedules and prioritize associate assignments. Apprehend

shoplifters, provided legal depositions, and conduct internal investigations. Rectify customer-billing

discrepancies. Compile weekly and monthly productivity reports. Confer with executive management on

means to reduce shortage and improve staff and store performance.

UNITED STATES NAVY - Kingsbay, Georgia 1987 - 1991

Department Manager/Leading Petty Officer (E-5)

Managed diesel shop operations. Provided training and direction to mechanical crew. Reported to Senior

Commanding Officers. Conducted readiness inspections. Awarded “Good Conduct Medal” and “National

Defense Medal”. Nominated “Sailor of the Year” for outstanding professional contributions.

EDUCATIONAL & CERTIFICATION

A.S. in Liberal Arts, 1997

COMPUTER SKILLS

MS Word * MS Excel * MS Office

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