Customer Service Administrative Assistant

JACQUELINE CONCEPCION

*** **** *** **., ***. **H

TH

PHONE: (646) 639 – 1733

BRONX, NY 10457

**************@*****.***

PROFILE

Administrative Support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

QUALIFICATIONS

Office Skills:

Executive Support, Office Management, Records Management, Database Administration, Spreadsheets/Reports, Scheduling, Front-

Desk Reception, Bilingual: oral fluency in English and Spanish, Typing: 60wpm.

Software:

Windows; MS Office ‘03/’07 (Word, Excel, PowerPoint, Access and Outlook); Under Magic.

Coursework:

Professional Office Procedures, Project Management, MS Office2003/2007, Communication Skills, Finance for the Non-Financial

Manager, Keyboarding and Document Formatting.

EXPERIENCE

2007-2008

Key System Cooperation/Administrative Assistant

Service dispatcher for NYC Dept. of Education, HSBC, Citibank, and Metropolitan Museum of Art; dispatch technicians for computer

service calls, email repairs orders to technicians; Coordinate office services; Analyze operating practices to revise established procedures;

Coordinate collection and preparation of data; Prepare reports; Review and answers correspondence; Retrieve management data, using

computer.

2003 – 2004

Care Plus Health Insurance /Marketing Representative

Provide customer with product information; Informed potential applicants of benefits; Assisted applicants in recertification of health care

plan; Enter data into computer; Record orders receive; Receive and check customer complaints; Compile statistics and prepare various

reports for management.

1999-2003

Starbucks Café/Customer Service- Barista

Present selection of beverages/foods to customers; Expedite workflow for multiple orders; Organize a range of espressos and coffees;

Prepare cappuccino, café latte, macchiato, etc.; Texturize milk; Perform daily maintenance of the espresso machines; Open and close

cafe; Provide cashier, customer service, and maintenances services.

1997-1998

La Hermosa Church/Administrative Assistant

Compile and maintain records of business transactions and office activities; Copy data and compile records and reports; Greet and

provide visitors/ parishioners with information; Operate standard office machines, such as computer, photocopier and facsimile; Open

and route incoming mail; Answer correspondence, and prepare outgoing mail; Direct phone calls and log messages.

EDUCATION

1998-Present

CUNY/Borough of Manhattan Community College

AA- Liberal Arts (40- credits)

2008-2009

State University of New York

Executive Assistant Certificate

2005-2007

Computer Technology Certificate

1997

Park East High School

General Academic Diploma

REFERENCE AVAILABLE UPON REQUEST

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