Customer Service Assistant

Objective:

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

Experience:

Law Office of Ricci Sprouls

1/2000 to 1/2010

Bilingual Legal Assistant

. Working with immigration lawyers handling the interview of potential

clients to secure their business. Providing guidance to clients

through the complex legal process under the attorney's supervision.

. Answers inquiries in person and by telephone from clients, attorneys

and general public.

. Managing and completing multiple projects simultaneously. Worked on

multiple tasks under deadlines.

. Extensive public relations and excellent customer service. Able to

maintain strictest confidential level. Ability to manage process and

projects effectively and efficiently.

. Prepares, tracks, organizes documents and applications.

Law Office of Walter R. Pineda 6/1985 to

12/2000

Supervisory Bilingual Legal Assistant

. Provided Spanish legal consultation services to clients from Central,

South America and other foreign countries. Achieved high turn around

rate for turning intakes into clients.

. Able to give direction and demonstrate leadership. Demonstrated self-

awareness and emotional maturity. Successfully managed and completed

multiple projects simultaneously

. Assisted the staff in all areas of calendar organization. Maintained

calendar for the staff and employees including vacation and other "out

of office" events for the office. Managed court calendars and worked

with team lawyers to be sure every case was covered. Managed interview

calendars and worked with team lawyers and employees to ensure

decisions were handled in a timely manner.

. Performs administrative and supervisory duties relative to the staff

supervised.

Education:

San Luis Gonzaga University, Peru - Business Administration

Golden Gate University, City College of San Francisco - Continued Education

courses and seminars to update knowledge in the Immigration field.

Skills:

Administrative & Immigration experience for more than 25 years, very

familiar with all immigration applications and all phases of the process.

Very familiar with appeals to different departments.

Advance administrative and supervisory support experience and operational

responsibilities.

Proficient with the use of Microsoft office programs.

Excellent prioritization and organizational skills.

Contact this candidate