Project Manager Customer Service

Veronica Groth-Popescu

Education

Master in Science, Engineering and Business Administration

University Transylvania Brasov, Romania

Concentration mechanical engineering, furniture manufacturing, design,

and woodworking machines

Translator and Interpreter Diploma

Academy of Economic Science, Bucharest, Romania

Concentration in legal and technical translation and interpreting

Architecture Technical School, Bucharest, Romania

Course work, not graduated.

Bachelors in General Studies

Liceul Andrei Saguna Brasov, Romania

Advanced Math and Physics Classes

Experience

06/2009 to present

Language Line Services LLC-CA

All Call Foreign Languages Interpreter for Romanian covering calls

from Government Agencies, Medical, Law Enforcement, Bank, Social

Services, etc.

02/2007 to 08/2008

First American Title Insurance Company

Assistant to the Project Manager - "Road Home" Project and Real Estate

Auctions and Closings

Manage daily production; Create and Deliver reports to client; Analyze

trends, review pipeline of orders and anticipate and communicate

production delays; Communication with staff; management team on a

daily basis. Manage personal issues, including managing goals,

timesheets and individual production. Manage all quality initiatives.

08/2006 to 02/2007

Quardel LLC - "Road Home" Program, Plaquemines Parish and New

Orleans, LA Housing Adviser/Consultant.

Advising and consulting duties; conducting face-to-face meetings,

administrative and technical assistance. Extensive communication,

time management, data entry.

11/2005 to 05/2006

HKA Craft Services / CH2m Hill - Disasters Relief Assistance (FEMA -

Contractor),

Assistant to the Project Manager/Administrative Assistant for the FEMA

Disaster Housing Assistance Program.

Extensive organizational skills, case management, staff coordination,

reporting, correspondence, communication, interaction with the public

and field work.

2002 to2005

Hospitality Industry New Orleans, Front Office Manager

Ensure high guest satisfaction; attend to Guests' inquiries, requests,

complaints and compliments, and monitor departmental costs to ensure

performance against budget, proper training and procedures are in

place to ensure provision of quality services, record the details of

events in Duty Manager Log Book and take necessary actions,

Supervision of Reception personnel to ensure optimum occupancy and

average room rate for purpose of maximizing revenue.

Monitor Front Office personnel to ensure guests receive warm attention

and personal recognition.

Communicate with other operating departments, notably Housekeeping of

all Front Office matters that concerns them.

High degree of professionalism and integrity.

1990 to 2002

Architecture and Interior Design employment in Germany

Delivering of design work solution; Customer presentations,

Preparation of high quality documentation, Creating solution designs

based on customer requirements, Support for Sales executives through

design presentations and workshops.

Skills

Technical knowledge, sales and customer service, specific in

architecture and interior design, reading and interpreting of blue

prints.

Foreign Languages: fluent in English, German, Romanian; intermediate

in French

Multicultural Experience: Lived in Austria, Germany, Romania, and the

United States. Completed successful business transactions in numerous

countries. Well traveled.

Computer Skills

Microsoft Suite (Outlook, Excel, Word, Access)

Property Management, FAST- Escrow Management,

3D and CAD experience (need period of time to refresh this skill)

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