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Manager Medical Billing

Denver, Colorado, 80241, United States
March 15, 2011

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Mark Dove 720-***-****

cell ***** Thorncreek Cir

303-***-**** home

Thornton, CO 80241

Summary of Achievements

. Directed and managed multiple operations, service and sales for

several national and regional collection agencies over multiple state


. Successfully turned around non performing offices to profitability

. Trained, developed and taught personnel

. Strong networking ability with highly effective communication skills


Northwest Regional ASC, Denver CO

Billing and Collections, May '09 - August '10

Handle all electronic billing and collections for this outpatient surgery

center. Directed conversion to new clearing house and first contact with

both clearing house and internal billing and collection technical support.

Perform audits of payers and all appeals.

Mountain Billing Associates LLC., Denver CO.

Co-Owner, July '06 - January '09

Directed day to day efforts of a first party medical billing office.

Monitored workflow of data input, outsourcing of coding, electronic

submission, payment posting, denials, disputes, patient statements, w/o bad

debt to collection agencies, production of monthly client reports and


Professional Affiliates Company / Provider Billing Service, Denver CO

Vice President & General Manager, March '05 - July '06

Business Development Manager, May '04 - March '05

Directed, managed and marketed third party collection agency and first

party medical billing office. Guided billing office through conversion of

proprietary system to purchased Healthpac software. Expanded market share

of larger collection agency clients and started the development of

marketing strategy for billing office. Created marketing literature for

both companies and developed mid level management.

Introduced company and developed client base along Front Range. Assisted

other sales representatives in Colorado, attended AAHAM and HFMA

conferences and assisted operations.

Glacier Financial Services, Denver, CO

Director of Operations, November '03 - May '04

Recruited, hired and trained 15 collectors for incoming project. Directed

operation of third party collection floor, primarily medical bad debt.

Wakefield & Associate Inc., Aurora, CO

Operation Manager, July '01 - June '03

Direct the third party collection operation. Business was a mix of

medical, commercial and retail bad debt. Recruited and trained collection

management and collection personnel. Primary driver of market research and

development of sales efforts.

Dove Consulting Service, Denver, CO

President, June '00 - July '01

Assisted clients in the selection of collection agencies. Performed audits

on OCA's and consulted clients on other bad debt issues.

Accent Service Company, Denver, CO

Regional Manager, November '97 - January '00

Directed third party collection operations of approximately 100 employees

in Denver and Tucson AZ. Complete P&L responsibility. Research and develop

leads for client prospects over southwest region

CSC Credit Services, Houston, TX

General Manager / District Manager, February '80 - October '97

Directed the operation and marketing for the home office traditional third

party collection floor. Assisted and mentored managers in the St. Louis,

MO and Kansas City, MO collection operations. Started as a collector with

CSC Credit Services, while attending college, and held multiple management

positions across the Southwest over the 17 years of employment.


Texas Tech University, Lubbock, TX

Lubbock Christian University, Lubbock, TX

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