Customer Service Administrative Assistant

Viviana Borja

**** ******* **** ** #*** Austin, TX 78750

***- ***-****

********@*****.***

Objective To obtain an administrative/secretarial position in a

fast-pace environment, where I can utilize my skills.

Professional Microsoft Office Filing/Editing Accounting

Skills Microsoft Windows Typing (55+ wpm) Management Skills

Office Procedures Customer Service

WordPerfect Telephone Skills Skills

5.1/6.1 Bilingual

Microsoft Excel

Education Medical Assistant/Phlebotomist

Ultrasound Medical School, Tamarac FL Completion Date

2002-2003

G.P.A. 3.9 Attendance 100%

High School Diploma

Coral Springs High School, Coral springs FL Completion

Date 1996-2000

Employment Developed ability to work in a fast-paced atmosphere

Skills Maintained excellent customer relations and developed

customer rapport

Diplomatically resolved customers complaints on

as-needed basis

Accurately calculated and made daily deposits

Ability to follow instructions well and make decisions

with no supervision

Motivated and supervised 17 employees on daily basis

Maintained all record-keeping procedures

Delegated responsibilities to employees to meet

company's expectations

Effectively developed telephone communication skills and

consistently met quotas

Employment History

Program Tech II, Maximus, Austin, TX 2008/ Oct

Use appropriate designated work instructions 2010

and other instructions to execute routine

tasks. Ensure the confidentiality and

security of all information. Accurately

perform data entry in accordance with

department policies and procedure also

Collect, analyze, interprets and summarize

data in preparation for generation of

statistical, analytical, and narrative

reports.

Administrative Assistant, Coral Springs Auto 2007- 2008

Tag and Insurance, Coral Springs, FL Perform

all duties related to instate and out of

state title transfers and tag renewals. In

charge of all the insurance and title

deposits, assist customers with payments and

intent to collect money for all cancel

notice customer.

Manager, El Rancho Bakery, North Lauderdale, 2005- 2007

FL

Schedule and supervised up to 17 employees;

trained servers in customer relations and

cashiering. Handled extensive billing, check

writing and accounts payable. Perform

monthly inventories of supplies and

equipment.

Secretary, Maroone Chevrolet (Autonation), 2002- 2005

Oakland Park, FL

Handled all work processing and typing.

Entered data for reports, production items,

shipping and inventory. Maintained

computerized company functions. Answered

telephones and represented the company in a

professional and businesslike manner.

Identified problems and coordinated 2000-2002

emergency situations. Payroll processing for

15 employees and cashier.

Customer Service Rep, T-mobile Wireless, Ft

Lauderdale, FL

Handled all billing and technical

concerns. Powerful telephone skills.

A top producer, consistently exceeding quotas.

Contact this candidate