Customer Service Sales
Resume:
Chicago, IL ***** E-mail:
***********@*****.***
Michele Montes
Objective I am an independent and responsible individual with a
high level of initiative. Fluent in both English and
Spanish seeking a challenging position where my
experiences can be utilized effectively.
Experience July 2010 to Current PartnerSolve,
LLC Ashland, MA
Consultant
Efficiently and accurately execute tasks within
Collections area.
Research root cause of Exceptions using multiple
systems and analytical skills.
Analyze large amounts of data to determine patterns
and root cause.
Assist in the creation of processes, procedures & work
flows relating to the provisioning of services.
Responsible for billing issue resolution regarding
delinquency.
June 2006 to June 2010 JS Paluch
Company Franklin Park, IL
Senior Collection Officer
Multi-task various office duties, incoming and
outgoing mail, pull contracts and explain terms,
create monthly spreadsheets which determine monthly
goals, mail merge monthly notices, cancel accounts,
charge back 5% and special commissions, process credit
card and check by phone payments, translate past due
letters from English to Spanish.
Maintain a politely firm demeanor when calling
advertisers to demand payment.
Handle high volume of outbound and inbound calls on a
daily basis.
Skip trace advertisers to determine their whereabouts
(after receiving return mail from the post office)
using the Accurint system.
November 2004 to May 2006 Turner Acceptance
Corp. Chicago, IL
Collector
Handled wage assignments, contacted employers to
verify employment and to determine whether or not
customers were able to be garnished by following the
wage assignment act.
Conferred with customers by telephone in attempt to
determine reason for overdue payment, reviewing terms
of sales, service, and credit contract with customers.
Provided the appropriate handling of customer accounts
facing short and long term payment difficulties.
Consistently met and exceeded goals pertaining to
accounts worked and payments received.
Referred Accounts to be repossessed and charged off if
necessary, or submitted accounts to our attorneys for
legal proceedings.
Trained new employees in both Customer Service and
Collections.
April 2003 to October 2004 Whole Foods Market
Winter Park, FL
Associate Team Leader
Assisted Team Leader in leading a team of 35
individuals, recruiting, reviewing applications,
conducting screening interviews, scheduling
interviews, and performing reference and background
checks.
Recorded attendance and tardiness.
Prioritized efficiently and delegated responsibilities
to team members.
Demonstrated exceptional follow-through and
organizational skills.
Established and maintained positive and ongoing vendor
relationships.
January 1999 to March 2003 Whole Foods Market Chicago,
IL
Customer Service Supervisor
Supervised department and break schedules. Made sure
policies and procedures were maintained, assigned
tasks to Team Members as necessary.
Provided interpersonal skills for good customer and
team relations.
Practiced courteous and proper etiquette when
answering phones and paging.
Education 1998 Truman College
General Courses Chicago, IL .
Computer Microsoft Word, Excel, Power Point, Outlook, Act
Skills Typing Speed 35wpm
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