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Sales Manager

Indianapolis, Indiana, 46236, United States
March 15, 2011

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Robin Rees

**** **** **** **., ************, IN *6236, 317-***-**** (H), 317-***-**** (C)

Success transforming this mission-critical corporate function to provide customer-focused, value-added services for key clients. Uses IT consulting

background to advise management, solve real business problems, and create efficiencies for internal and external clients. Intimate knowledge of

manufacturing from order to cash. Key team member in Lean manufacturing journey. Industry experience spans manufacturing, insurance, financial

services, and publishing in firms with annual revenues ranging from $60M to $3.2B.


Pratt Corporation, Indianapolis, IN

Pratt is a privately-held retail store graphics firm with manufacturing, design and installation operations throughout North America serving major

retailers including Walmart, Lowe's, Food Lion and Walgreens.

Director of IT, January 2010 – November 2010

• Led IT department with $1.0M annual budget, up to eight staff members in software development, infrastructure/ help desk and business

analysis, and about 300 local and remote desktops in 3 locations.

• Responsible for identifying and implementing business-to-business systems of strategic value and creating business cases for capital

technology expenditures. Managed all IT and telecommunications contractors.

• Led information technology consulting services for business units and key clients, including Walmart, Sunoco, Lowe's USA and Lowe's

Canada, and Food Lion.

• Oversaw development of an expanded customer portal which increased customer satisfaction by improving visibility to customer's work in

progress and expanding user functionality.

• Reduced travel expenses by implementing a video conferencing solution. ROI in less than 18 months.

• Improved plant productivity by leading a cross-functional design team to re-engineer plant scheduling.

• Lowered failure risk and improved disaster recovery capability by replacing an aging iSCSI SAN with a more modern 48TB solution. Also

reduced tape backup time and improved ERP performance.

• Served as the technology member of the sales team during pre- and post-sales. Participated in planning meetings, prepared and delivered

presentations, worked directly with potential and current customers.

• Frequently cited by HR as one of the most effective staff developers in the company.

• Member of the cross-functional People Value Stream which developed a new leadership development program, implemented on-line

training and documented a new on-boarding process.

• Key technologies include: Microsoft Windows desktop and server operating systems, MS Active Directory, MS Exchange, MS IIS, MS

SQL, MS Great Plains, Oracle 9i, Cisco VoIP, Cisco Networking, Hitachi SAN, Adobe ColdFusion, Citrix, VPN, Symantec Endpoint,

HTML, AJAX, SOAP, Web services, XML, EDI

IT Manager May 2004 – December 2009

• Responsible for leading 3-5 person software development team and a 2-3 person infrastructure team. Hired, oversaw staff development,

evaluated staff, and provided day-to-day direction.

• Assumed Director responsibilities for 20 months during ERP evaluation and implementation

• Estimated, planned and project-managed dozens of software development projects aimed at acquiring new business, retaining existing

clients or lowering production or overhead costs.

• Led the development of a new customer application that resulted in $3M in new revenue.

• Saved $180,000 in 2009 from multiple software automation projects.

• Reduced long distance costs from about $20,000 per month to near-zero by implementing a Cisco Voice over IP solution. Also reduced

bandwidth costs by $25,000 per year while increasing throughput.

• Led consolidation of IT operations from 3 buildings into 1 new building. Included server room move, new 18TB iSCSI SAN, new security

system, build-out of fiber network, and the physical move of 150+ workstations.

• Collaborated with SVP of Sales to conduct pre-sales meetings, demo business-to-business software, discover and document new customers'

information technology requirements.

• Served as Technical Lead on $1.2M Epicor ERP implementation. Integrated EDI into the ERP work flow.

• Implemented a SCRUM project management methodology.

• Led the development of the company's first comprehensive disaster recovery plan.

• Led customer implementation teams to bring new customers into Pratt software applications.

Team Leader and Senior Developer, May 2001 – May 2004

• Led a team of 3 - 6 developers writing ColdFusion software applications.

• Worked with senior management to create strategic development plans contributing to revenue growth.

• Worked closely with sales on pre-sales consultations with prospects to excite them about value-added IT services.

• Reviewed, selected and managed outside vendors including contract DBAs and consultants.

• Administered Oracle 9i, Oracle 10 and MS SQL databases, Oracle 9iAS application server and 2 MS IIS servers.

• Designed and managed the development of an application for the convenience store industry, cementing leadership in that market.

• Developed and launched a sales and marketing web application that included contact tracking, sales reporting and threaded discussion.

• Led team in developing a Web strategy for the company. Determined best vendor to execute the strategy in a sales-centric Web site.

• Developed several mini-applications to web-enable and extend a legacy ERP.

Ambassador Consulting, Indianapolis, IN.

A full-service IT consultancy offering technology planning, software development and contracting services.

Senior Consultant, Web-Centric Applications, November 1999 – May 2001

• Team leader for Web-centric applications group using the Microsoft Solutions Framework methodology. Led team through the full

software development lifecycle.

• Accompanied account representatives on sales calls to provide pre-sales technical support. Analyzed RFPs, assessed requirements, wrote

and delivered proposals. Primary point of contact for the customer project.

• Guided a client corporation through the process of converting a mix of legacy systems into an integrated, web-based solution.

Recommended specific software, hardware, development components to create a robust foundation for the company's long-term web


• Created a ColdFusion-based purchase order tracking application for Pratt Corporation.

• Co-developed an ASP-based Roster application for the Ambassador Intranet site.

• Key technologies include: All Microsoft technologies (a MS Gold Partner), Visual Basic, ASP, Java

Other Positions Held

• First Indiana Bank, Indianapolis, IN

Manager of Internet/Intranet Development, 6/1999 – 11/1999

• Conseco, Inc. Indianapolis, IN

Systems Analyst, Information Technology, 4/1998 – 6/1999

Manager of Internet Marketing, 6/1997 – 4/1998

• Macmillan Publishing, Indianapolis, IN

Product Marketing Manager, 5/1995 – 6/1997

• WTHR-TV, Indianapolis, IN

News Promotion Writer/Producer, 7/1993 – 5/1995

• WCIA-TV, Champaign, IL

Promotion Director, 5/1986 – 7/1993

• DeVry University, Champaign, IL

Outside Sales Executive, 1985 - 1986

Education & Training

University of Missouri, Columbia, MO

Bachelor of Arts, Speech Communication, Minor in Computer Science, 1985

Essentials of Leadership, Pratt Corporation, 2010 Sexual Harassment in the Workplace: Defining Sexual Harassment, Pratt

Coaching for Success, Pratt Corporation, 2010 Corporation

Lean Certification, Purdue University, 2009 Silver Certified Leader, 4 Disciplines of Execution, Franklin Covey, 2009

Setting Performance Expectations, Pratt Corporation, 2009 Certified, Crucial Conversations, VitalSmarts, 2008

Community Involvement & Other Achievements

President Elect and Membership Chair, 2010. Indiana Chapter of the University of Missouri Alumni Association

Volunteer software developer, 2008 – present. Servants At Work (SAW). Interfaith agency, building wheel ramps

Chairman of Pastor Nominating Committee, 2009-2010, Faith Presbyterian Church

Church Youth Leader, 2003 – present

Mission trip volunteer, 2003 – 2009

Best News Promotion – United Press International (UPI) Illinois, 1991

CHAAMP (Champaign County Advertising Awards of Merit Program) Award of Meri t for Best TV Self Promotion, 1992

CHAAMP Award of Merit for Best TV Commercial, 1992

Illinois Broadcasters Association Silver Dome Award – Outstanding Achievement in Broadcasting, 1992

Illinois Broadcasters Association Silver Dome Award – Outstanding Achievement in Broadcasting, 1993

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