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Customer Service Manager

El Paso, Texas, 79936, United States
March 15, 2011

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El Paso, TX


French/U.S Citizen. Bilingual

Objective: Continue a professional career where a wealth of experience,

proven abilities will be of most value. To provide efficient

and effective administrative support.



Paso, TX

Bilingual French/English Customer Service Representative.

Administrative support.

Provide information in response to inquiries about products and

services in a call center environment, in support of Client

goals and objectives. Implemented and found name for

Knowledge Base server used by the program, KIP (Knowledge

is Power).

Brands: Dr Pepper, Snapple, RC Cola, Diet Rite, Crush, Mott's,

Canada Dry, 7Up, Realemon, Realime, Rose's, Mr and Mrs T,

Hires, A & W Root Beer, Stewart's, Sunkist, Sundrop,

Orangina, Vernor's.

05/1995-02/2000 BVHE FRANCE (Walt Disney/Buena Vista Home

Entertainment), Paris, FRANCE

Assistant Mediterranean Licensees (Europe, Middle-East,

Africa) (12/97- 02/2000)

Managed and coordinated trade/creative materials between

BVHE France, BVHE UK and BVHE USA and partnership with our

Licensees. Coordinated with the USA to make sure the

Licensees received all marketing materials in time.

Controlled and approved all creative/promotional

materials/marketing plans/press releases/wraps from the

Licensees. Controlled and approved video trailer builds

(rental and sell through) of our markets and coordinated

with technical departments in London and Burbank. Managed

and organized shipping of goods. Controlled, coordinated

and updated theatrical/video release schedules for each

territory, which was used by the employees of the

department. Coordinated promotions/tie-ins

(McDonalds/Kodak with licensees. Edited text/materials

for releases. Followed-up technical, marketing, dubbing and

creative files. Organized seminars in prestigious places

for more than 30 persons. Translations of business and

technical documents English/French/English

Edition/proofreading of business presentations, newsletters

and marketing, sales materials.

Assistant to the Financial Director (05-95/12-97) (Buena


Set up and coordinated a video release schedule (titles,

quantities, street dates, duplication dates) which was used

by all the BVHE France employees in order to have a clear

update of Coordinated and prioritized the daily activities

of the Financial Director. Translations of business and

technical documents.

01/1995-05/1995 MATTHEWS AND GOODMANN (Real Estate Consultant), Paris,


Assistant to the General Manager

Different assisting duties. Translations of business documents


11/1993-12/1994 EUROTUNNEL, Paris FRANCE

Assistant to Legal Adviser

Coordinated and prioritized the daily activities of the

legal adviser. Participated in the Eurotunnel arbitration

against British Rail/SNCF. Organized site visits for

lawyers and solicitors. Assisted the Legal Advisor in

different duties, customer files, business translations


05/1992-10/1993 Different temporary assignment, Paris, FRANCE

Assistant to the Managing Director

Worked on client files - Business translations


03/1991-05/1992 FRARIMPEX (import-export/ Middle-East

countries), Paris, FRANCE

Assistant to the Development Manager

Followed-up client files and business translations of trade

texts. Contact with customers and suppliers in the Middle-

East countries. Organized shipping of goods by sea (cattle

furniture). Coordinated and prioritized the daily

activities of the Manager.

09/1989-03/1991 CIA (Commerot Intercommunications and Associates.

Advertising Agency), France

Secretary to the Managing Attach

Administrative support. Translated business texts

French/English/French. Various secretarial duties (phone,

travel agenda, messages Receptionist, switchboard and

office duties.


Bilingual French/English, Guest Services Representative /

Front Desk / Customer Service

Customer's check-in/Check-out. Coordinated travel

arrangements for customers. Greeted customers, switchboard.

Administrative support.

08/1987 -12/1987 WALT DISNEY WORLD, Orlando, FL

Hostess/Public Relations at Epcot Center/ French Pavilion


Excellent proficiency, in MS Office, Word, Excel,

Powerpoint, Internet, data entry, customer service.

Editing, proofreading, translation.

Type 60 WPM. Bilingual French/American/English -

French mother tongue.

Highly organized, motivated, excellent communication skills,

capable to work under pressure and deadlines, autonomous,

detailed oriented.


British Institute of Paris. Cambridge First Certificate of

English, Business classes (1988/1989).

Ecole TUNON, International Tourism School of Paris


Ecole Pereire. Business, Administration. (1985-


Real estates classes


I lived in various countries Norway (5 years), England (3

years), Tunisia (2 years). I travel throughout Europe and

the USA.

Writer of a children's book in process of being published

by The El Paso Book Publishers.

Volume 2 is completed; volume 3 is on its way.

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