Customer Service Manager
Resume:
Anne GARRETT
El Paso, TX
**********@*****.***
French/U.S Citizen. Bilingual
Objective: Continue a professional career where a wealth of experience,
proven abilities will be of most value. To provide efficient
and effective administrative support.
EXPERIENCE
10/2006- 02/2011 TELERX - CALL CENTER. PROGRAM. DR PEPPER/SNAPPLE GROUP, El
Paso, TX
Bilingual French/English Customer Service Representative.
Administrative support.
Provide information in response to inquiries about products and
services in a call center environment, in support of Client
goals and objectives. Implemented and found name for
Knowledge Base server used by the program, KIP (Knowledge
is Power).
Brands: Dr Pepper, Snapple, RC Cola, Diet Rite, Crush, Mott's,
Canada Dry, 7Up, Realemon, Realime, Rose's, Mr and Mrs T,
Hires, A & W Root Beer, Stewart's, Sunkist, Sundrop,
Orangina, Vernor's.
05/1995-02/2000 BVHE FRANCE (Walt Disney/Buena Vista Home
Entertainment), Paris, FRANCE
Assistant Mediterranean Licensees (Europe, Middle-East,
Africa) (12/97- 02/2000)
Managed and coordinated trade/creative materials between
BVHE France, BVHE UK and BVHE USA and partnership with our
Licensees. Coordinated with the USA to make sure the
Licensees received all marketing materials in time.
Controlled and approved all creative/promotional
materials/marketing plans/press releases/wraps from the
Licensees. Controlled and approved video trailer builds
(rental and sell through) of our markets and coordinated
with technical departments in London and Burbank. Managed
and organized shipping of goods. Controlled, coordinated
and updated theatrical/video release schedules for each
territory, which was used by the employees of the
department. Coordinated promotions/tie-ins
(McDonalds/Kodak with licensees. Edited text/materials
for releases. Followed-up technical, marketing, dubbing and
creative files. Organized seminars in prestigious places
for more than 30 persons. Translations of business and
technical documents English/French/English
Edition/proofreading of business presentations, newsletters
and marketing, sales materials.
Assistant to the Financial Director (05-95/12-97) (Buena
Vista)
Set up and coordinated a video release schedule (titles,
quantities, street dates, duplication dates) which was used
by all the BVHE France employees in order to have a clear
update of Coordinated and prioritized the daily activities
of the Financial Director. Translations of business and
technical documents.
01/1995-05/1995 MATTHEWS AND GOODMANN (Real Estate Consultant), Paris,
FRANCE
Assistant to the General Manager
Different assisting duties. Translations of business documents
(French/English/French).
11/1993-12/1994 EUROTUNNEL, Paris FRANCE
Assistant to Legal Adviser
Coordinated and prioritized the daily activities of the
legal adviser. Participated in the Eurotunnel arbitration
against British Rail/SNCF. Organized site visits for
lawyers and solicitors. Assisted the Legal Advisor in
different duties, customer files, business translations
English/French/English.
05/1992-10/1993 Different temporary assignment, Paris, FRANCE
Assistant to the Managing Director
Worked on client files - Business translations
French/English/French.
03/1991-05/1992 FRARIMPEX (import-export/ Middle-East
countries), Paris, FRANCE
Assistant to the Development Manager
Followed-up client files and business translations of trade
texts. Contact with customers and suppliers in the Middle-
East countries. Organized shipping of goods by sea (cattle
furniture). Coordinated and prioritized the daily
activities of the Manager.
09/1989-03/1991 CIA (Commerot Intercommunications and Associates.
Advertising Agency), France
Secretary to the Managing Attach
Administrative support. Translated business texts
French/English/French. Various secretarial duties (phone,
travel agenda, messages Receptionist, switchboard and
office duties.
12/1987-06/1988 HOTEL FRANTOUR SUFFREN, Paris, FRANCE
Bilingual French/English, Guest Services Representative /
Front Desk / Customer Service
Customer's check-in/Check-out. Coordinated travel
arrangements for customers. Greeted customers, switchboard.
Administrative support.
08/1987 -12/1987 WALT DISNEY WORLD, Orlando, FL
Hostess/Public Relations at Epcot Center/ French Pavilion
SKILLS
Excellent proficiency, in MS Office, Word, Excel,
Powerpoint, Internet, data entry, customer service.
Editing, proofreading, translation.
Type 60 WPM. Bilingual French/American/English -
French mother tongue.
Highly organized, motivated, excellent communication skills,
capable to work under pressure and deadlines, autonomous,
detailed oriented.
EDUCATION - FRANCE
British Institute of Paris. Cambridge First Certificate of
English, Business classes (1988/1989).
Ecole TUNON, International Tourism School of Paris
(1986/1987).
Ecole Pereire. Business, Administration. (1985-
1986).
Real estates classes
MISCELLANEOUS
I lived in various countries Norway (5 years), England (3
years), Tunisia (2 years). I travel throughout Europe and
the USA.
Writer of a children's book in process of being published
by The El Paso Book Publishers.
Volume 2 is completed; volume 3 is on its way.
Contact this candidate