Customer Service Specialist

EDUCATION

Bachelor of Science in Education

May *010

University of Arizona, Tucson, AZ

EXPERIENCE

Recovery Department

Macy's Department Store

November 2010-January 2011

. Assist in putting the merchandise after being used by the

customers

. Displaying the store in a cleanliness manner for customers and

executives

Fundraiser and Customer Service Specialist

October 2006- May 2010

University of Arizona Foundation

Tucson, AZ

. Telephone fundraiser for the University of Arizona; cold called

parents of students, alumni and friends of the University. Raised

money for programs such as the Parents and Family Association which

is run through donations.

. Summer 2008 received award for raising the most money.

. Fall 2008, received award for raising the most money and was named

"Caller of the Month" twice.

. Promoted to Customer Service Specialist in January 2009 due to hard

work and achievements. New responsibilities included assisting in

the supervision of the fundraisers and assisting in coaching to

improve "call quality" as well as reviewing statistics to improve

performance.

. Lead the March Madness Game for the fundraisers to help motivate

callers.

Student Intern, February 2010

to May 2010

University of Arizona Health and Wellness Center

Tucson, AZ

. Taught a workout program, including cardio, stretching and strength

training, to adults with serious mental illness.

. Empowered and educated students in a life style change by

participating in the workout with them.

Supported community and promoted social living by teaching the

participants to be well rounded. Helped teach classes such as

nutrition and cooking skills; supported physical activities and

such social activities and team building.

Unit Counselor and Archery Instructor Summer 2006 &

2007 Camp Shadow Rim Ranch, Payson, Arizona

. Helped increase self-esteem, value and independence of campers.

. Archery Teacher - taught the girls archery safety, the parts of the

bow and arrow and how to shoot properly.

. Worked with other counselors and on a variety of activities; to

promote team building and self awareness.

Contact this candidate