Assistant Information Technology

Location:

Posted:

March 15, 2011

DANIELLE CRAWFORD

*************@*************.***

Talented and dedicated IT professional interested in developing further as

an Administrative Assistance

EDUCATION

Monroe College, Bronx, NY

BBA in Information Technology, expected 04/2011

AAS in Information Technology, 12/2009

GPA: 3.5

TECHNICAL QUALIFICATIONS

Programming Languages: HTML

Software Applications: MS Word, Excel, PowerPoint

Operating Systems: Windows XP, Professional, Vista

PROFESSIONAL EXPERIENCE

Monroe College, Freshman Financial Aid Office, Bronx, NY (07/10-present)

Web Assistant

. Assist students filling out their financial aids forms

. Organize and label folders for students to send to different offices

. Provide a full range of administrative support

Visiting Nurse Service of New York, Bronx, New York (9/09-07/10)

Management Assistant/System Administrator Assistant

. Handled telephone communication with patients and physicians in order to

maximize compliance with regulations governing home care providers

. Assisted with clerical duties such as updating patients charts

. Handled spreadsheets in keeping track of phone calls

. Participated in special projects such as moves software upgrades as

assigned

. Performed data entry of patient information as in current updates

. Used Track Teams to help organize help desk ticket orders

A&P Tea Co, Bronxville, New York (1/08- 08/10)

Cashier/Courtesy Clerk

. Met and greeted customers

. Handled refunds/exchanges for grocery items

. Helped check out customers in a timely manner

Follett Higher Education Group, Durham, North Carolina (8/06-12/07)

Textbook Management Assistant

. Met and greeted students

. Stocked shelves with textbooks

. Housekeeping

. Pulled books off the shelves to ship out to wholesale departments, etc.