Customer Service Manager
Resume:
RICHARD A. AYDLETTE
*********@*****.***
EDUCATION:
Bachelor of Science, Business Administration, The Citadel, 1990
Defense Acquisition University, January 2008 - Present
**** ****uate of Wando High School, Mount Pleasant, SC
Airline Operations and Customer Service, Delta Airlines Training Facility, March 1992
4 Years ARMY ROTC, The Citadel, 1986-1990
SPECIAL QUALIFICATIONS:
Over 18 years of Management experience including thirteen years of contract negotiations. Over fifteen years
experience with computer trouble shooting and repair. Helped start a Bottled Water Company in the early 90’s,
responsible for new accounts and logistics.
HARDWARE: IBM Compatible PCs, Wireless and Hardwired Networks
SOFTWARE: Microsoft Word, Outlook, Publisher, PowerPoint, Excel, Access, Adobe Photoshop, Adobe Acrobat,
ACT, Goldmine, Maximizer, FTP, and Pascal.
SPECIFIC TASK EXPERIENCE:
Eagan, McAllister Associates, Inc.
Charleston, SC
December 02, 2007 – Present
Logistics Analyst I: Currently tasked as Backup to the Logistics Lead in a department of 15 personnel. Our current
tasking involves recreating operator manuals, sustainability guides for every variant, for every vehicle to include, but
not limited to HMMV, MRAP, MMPV, LRIP, MATV, and LVSR, utilizing personal experience, research, and rapport
building. Our research vehicles include, but were not limited to Haystack, FedLog, and WebFlis. Researched NSNs,
Cage Codes, LSA036 data for provisioning. Created a master parts list for SPAWAR (Space and Naval Warfare) for
the MRAP and MATV projects.
Warehouse Specialist II: Tasked to be an embedded logistician supporting the production lines. Job requires quick
thinking and response time to service the production lines as necessary dealing with GFE issues. Troubleshooting
installation, inventory, and accountability are day to day requirements.
Material Control Specialist II: Tasked with running the RMA department, returning damaged and faulty GFE to the
manufacturer and disposition as needed. Also tasked with creating the ISO procedures for all of Logistics. I served as
Night shift supervisor for distribution, two supply warehouses, and the metals area. Provided general warehousing
support in the form of receipt, inventory, and assisting in shipping and other supply/warehouse related functions.
Disassembles boxes and crates, assists in the movement of vehicles, and performs general housecleaning duties
normally required in a warehouse environment. Supervised 13 personnel and was responsible for all MRAP QA and
pack out, movement, vehicle preparation and shipping during the Night Shift. Directly responsible for creating a new
way of tracking employee issues as well as time and attendance, which has since been adopted by 2 other departments.
Directly responsible for implementing a new and more efficient system for PDA inventory control. Helped establish a
more efficient way of reporting and moving trucks to the Naval Weapons Station. Assists with troubleshooting
Overseas help desk tracking issues. Assist with the building of kits in Logistics. Assisted in the building of OGPK and
MCTAG. Proficient with troubleshooting truck movement issues off the line. Proficient with HR issues to assist
employees on night shift. Proficient with training new employees. Served as backup to the Shift Supervisor for the
Logistics/Transportation Department supervising 27 personnel.
Additional Training:
AME (Advanced Management Essentials), SAIC University
Planning, Programming, Budgeting, and Execution (PPBE) and Budget Exhibits (CLB 009), Defense Acquisition
University
SLAMIS (CLL 034), Defense Acquisition University
Sealed Bidding (CLC 003), Defense Acquisition University
Mission Support Planning (CON 110), Defense Acquisition University
Joint Logistics (CLL 016), Defense Acquisition University
Configuration Management (LOG 204), Defense Acquisition University
Physical Inventories (CLM 037), Defense Acquisition University
DAWIA II (CLM 033), Defense Acquisition University
Defense Subcontract Management (CLC 001), Defense Acquisition University
Defense Logistics Agency Support to the PM (CLL 002), Defense Acquisition University
Time and Materials Contracts (CLC 060), Defense Acquisition University
Business Case Analysis (CLL 015), Defense Acquisition University
Independent Logistics Assessments (CLL 020), Defense Acquisition University
Baseline Maintenance (CLB 020), Defense Acquisition University
Performance Measurement Baseline (CLB 017), Defense Acquisition University
Performance Based Logistics (LOG 235), Defense Acquisition University
Reliability and Maintainability (LOG 203), Defense Acquisition University
ISO 9000:2000 (CLE 201), Defense Acquisition University
Intermediate Acquisition Logistics (LOG 200), Defense Acquisition University
Contract Negotiation Techniques (CLC 047), Defense Acquisition University
DTEPI Introduction to Probability and Statistics (CLE 035), Defense Acquisition University
Contracting Overview (CLM 024), Defense Acquisition University
Work Breakdown Structure (CLM 013), Defense Acquisition University
Performance Based Logistics (CLL 011), Defense Acquisition University
Designing for Supportability in DoD Systems (CLL 008), Defense Acquisition University
Outcome-Based Performance Measures (CLE 016), Defense Acquisition University
Six Sigma: Concepts and Processes (CLE 008), Defense Acquisition University
Lean 6 Sigma for Manufacturing (CLE 007), Defense Acquisition University
DCMA Intern Training (CLC 105), Defense Acquisition University
Logistics 102, Defense Acquisition University
Logistics 101, Defense Acquisition University
Fundamentals of Systems Acquisition Management (ACQ101), Defense Acquisition University
Forklift Certification, Gregory Poole
Supply Chain Management, SAIC University
ILEAD: SAIC Culture Module, SAIC University
ILEAD: Ethics and Compliance Module, SAIC University
ILEAD: Diversity Module, SAIC University
ILEAD: Total Compensation Module, SAIC University
ILEAD: Staffing Module, SAIC University
ILEAD: Performance Management Module, SAIC University
ILEAD: Employee Relations Module, SAIC University
ILEAD: Performance Management Module, SAIC University
Analyze Your Use of Time, SAIC University
Set Goals and Prioritize Your Use of Time, SAIC University
Major Time Management Challenges, SAIC University
Organize to Remember, SAIC University
Certified Employee Owner, SAIC University
Business Ethics, SAIC University
Prudential Carolina Real Estate
Charleston, SC
August 2001 – December 2007
Realtor: Negotiated purchase agreements, leases, and listing contracts. Marketed multi-million dollar properties
commercial and residential. Web based marketing. Side duties included performing maintenance and troubleshooting
and Computer Training for individual agents and the local office. Assisted with the design and construction of
speculative homes for sale. Mentored new agents beginning a career in Real Estate.
John Wieland Homes
Mount Pleasant, SC
May 1998 - August 2001
Neighborhood Sales Manager and Construction Coordinator: In charge of choosing raw land for development of
custom build homes, choosing the floor plans, elevations, and add ons for the builder to speculative build. Negotiated
purchase agreements, leases, and listing contracts. Marketing for multi-million dollar properties commercial and
residential. Web based marketing. Side duties included performing maintenance and troubleshooting for the local
office. Assisted with the design and construction of speculative homes for sale.
Dunes West/ Georgia Pacific
Mount Pleasant, SC
February 1996 – May 1998
Realtor and Construction Coordinator: Responsible for the development of a New Construction Community with
over 1200 acres. Involved in the marketing, developing, engineering, and sales of this community. Negotiated purchase
agreements, leases, and listing contracts. Marketing for multi-million dollar properties commercial and residential. Web
based marketing. Side duties included performing maintenance and troubleshooting for the local office. Assisted with
the design and construction of speculative homes for sale.
Additional Training:
S.C. Property and Casualty Insurance License, October 2007
S.C. Real Estate License, March 1996
Certified New Home Sales Professional, November 1997
Ryan’s Steakhouse
Rocky Mount, NC
February 1994 – February 1996
Restaurant General Manager: Managed 130 employees in a high volume restaurant including customer service,
inventory control, safety, cost reduction, marketing, payroll, human resources, and scheduling.
Additional Training:
SafeServ Certification
Fatz Café
Spartanburg, SC
March 1992 – February 1994
Restaurant General Manager: Managed 130 employees in a high volume restaurant including customer service,
inventory control, safety, cost reduction, marketing, payroll, human resources, and scheduling.
Delta Airlines
Charleston, SC
November 1990 – March 1992
Operations Employee: Worked with commercial jets for the purpose of public travel. Dealt with MD-88, DC-9, 757,
737, and L-1011. Worked dispatching, loading, de-icing, refueling, balancing, air cargo, ticketing, gate agent, baggage
claim, logistics, and operations.
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