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Customer Service Administrative Assistant

Location:
Silver Spring, Maryland, 20906, United States
Posted:
March 15, 2011

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____________________________________________________________________________

____________________

******* E. *******

**** ******** **** ****** ******, MD 20906

(H) 301-***-**** (C) 301-***-**** email: *********@*******.***

____________________________________________________________________________

_____________________

OBJECTIVE:

To obtain a position within an environment where career opportunities are

available and can lead to growth and advancement.

EDUCATION:

2010- 2011 Medtech School

Silver Spring,

MD

. Pursuing a certification in Medical Billing

and Coding

2002- 2004 Montgomery College

Rockville, MD

. Pursuing a B.S in Business Administration

1996-2000 John F Kennedy High School

Silver Spring, MD

. High School Diploma

WORK EXPERIENCE:

Paragon Technology Group, Inc July 09- April 10 Records Management

Specialist/Auditor/NIH

. Audited OPFs against electronic OPFs using OPM's Guide to Personnel

Recordkeeping.

. Corrected eOPFs as necessary by deleting and rescanning documents,

correcting indexing and effective dates.

. Assist with scanning documents into eOPFs.

. Compiled weekly audit report and forward to Project Officer.

. Distribute incoming mail.

. Assisted on special projects as needed.

. Organized files in alphabetical and numeric order.

. Provided customer service and information in answering and routing

calls.

PMH Resources May 08- September 08 Administrative Assistant

Specialist/Lockheed Martin

. Utilizing personal computers and various software packages to

accurately compile and generate reports, tables, correspondence and

presentations ensuring accuracy, completeness and timely submission.

. Managing the VP's appointment and travel calendar to include working

all logistical details of meeting coordination and interfacing with

corporate, senior executives, customers, vendors and outside community

agencies.

. Successfully scheduling internal and external meetings, phone

conferences, net meetings and travel arrangements.

. Screening sensitive emails for items requiring immediate

action/response; receiving and handling phone calls and other requests

with appropriate discretion and making proper referrals when

appropriate.

. Taking minutes at executive meetings.

. Serving as STARS administrator for department.

. Completing travel arrangements for members of management ensuring

compliance with LM travel and financial policies.

. Provides professional level support for Lockheed Martin initiatives,

programs and projects such as Diversity Day, Ethics Awareness Training

and Full Spectrum Leadership activities.

Maryland Temporaries May-08- June08 Admin Asst/Secretary NIH

. Assisted with providing clients with information regarding bone

disease's.

. Responsible for note taking at weekly meetings.

. Responsible for answering multiple phone lines and messages.

. Responsible for outgoing and incoming mail.

. Responsible for weekly chart updates.

SunTrust Mortgage Inc November 06- January 08 Production Assistant/Loan

Officer Assistant

. Assisted the loan officer in all aspects of loan origination,

including preliminary prep of loan submission

packages, coordinating settlement activities, and on going customer

support.

. Assisted in meeting a wide range of client projects and requests.

. Communicate loan status to all interested parties.

. Responsible for documentation requests, such as Title Binders,

Appraisals, and Homeowner's Insurance.

. Answer telephone calls, make copies, send faxes, and kept files

organized.

. Daily use of Microsoft Office, Calyx Point Loan Origination Software,

Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector, and Kroll

Factual Data (Credit Bureau), Internet, E-mail.

Dirks Design Build October 06- February 07 Part-time/Administrative

Assistant

. Responsible for setting appointments.

. Responsible for answering multi telephone lines.

. Responsible for filing all documents and receipts.

. Responsible for ordering and buying supplies.

BMS Title October 03- February 05 Administrative Assistant

. Responsible for answering multi telephone lines.

. Prepared closing packages.

. Assisted with filing documents.

. Responsible for mail distribution incoming and outgoing.

. Assisted with post closing.

Aspen Systems Corporation March 04-August 05 Counselor for the FTC (Federal

Trade Commission)/Aspen Systems Corporation

.Responsible for logging calls into the database.

.Responsible for taking calls in a bilingual call center.

.Responsible for providing information, to consumers regarding Identity

Theft.

QUALIFICATIONS:

Computer Skills: Windows, Microsoft Office, Excel, Outlook, PowerPoint,

Publisher, Word, e-mail, web- browsing, and the Internet.

Clerical: Typing 45-50 wpm, Data Entry, Filing, Fax, Copying, Appointment

Scheduling, Telephone skills, Customer service skills

Bilingual: Fluent in oral and written English and Spanish.

Security Clearance: Level 5 February 2009

References

available upon request



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