Customer Service Administrative Assistant

HOLLY GUTHRIE

*** *. ******** ****** • Falconer, NY 14733 • 716-***-**** • ***********@****.**.***

Objective

To obtain an entry-level position utilizing my education and training as an office assistant.

Education

Jamestown Business College, Jamestown, NY February 2011

Degree: Associate in Applied Science

Major: Administrative Assistant/Medical

Relevant Coursework

Office Procedures and Management Accounting

Document Production Oral Communications

Business Writing I, II Medical Office Procedures

Computer Applications I, II Medical Terminology

Experience

Blue Ribbon Rentals, Jamestown, NY January 2008 Present

Tax Preparer

• Calculated taxes and advised clients of the best refund procedure for their benefit

• Issued refund checks to clients

• Demonstrated excellent customer service towards clients

• Performed light office duties such as answering phones, filing, and making appointments

Rocket Express Delivery, Falconer NY July 2008 January 2009

Receptionist

• Provided office and administrative support

• Performed multitasks from data entry to assisting with payroll

• Completed document imaging in a timely and professional manner

• Assisted with customer service to ensure customer satisfaction

• Demonstrated multi-line telephone skills

Best Western Hotel, Jamestown, NY March 2007 July 2009

Front Desk Clerk

• Provided excellent customer service to customers

• Made reservations for clients

• Performed accurate and timely data entry

• Accepted and disbursed cash transactions to customers

• Trained associates with current company polices

• Demonstrated credit card processing skills

• Assisted with light office duties such as answering phones, and filing

Honors And Awards

JBC President's List

Personal

Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple

objectives. Professional demeanor and attentive to detail. Effective manager, driven to provide excellent customer service,

and able to assess complex situations and formulate solutions. Expertise in coordinating and supervising activities. Enjoy

working in a fast-paced environment; highly detail-oriented. Friendly team player with professional manner.

Contact this candidate