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Customer Service Technician

Location:
Rancho Cordova, California, 95670, United States
Posted:
March 13, 2011

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WALLACE GREGORY BALLEW

***** ***** ***** *****

Apartment 54

Rancho Cordova, California 95670

(408) *** ****

OBJECTIVE

I aspire for a warm and inspirational career where I may pursue my passion for the Information

Technology field, bringing an extensive amount of experience, a solid work ethic, and an instinct

to excel and be a part of the finest.

SUMMARY OF QUALIFICATIONS

Resourceful Computer Support Specialist

I possess a natural insight when it comes to resolving potential crises, and this helps to offer

magnificent customer service in a Help Desk environment. With a continuous escalation of

experience in all versions of Microsoft Windows since Windows 95, I have built a strong database

of knowledge with these OS’s, to include Mac OSX as well. I am fluently versed in MS DOS

Commands, HKey and Windows Registry, and am extremely efficient with all Microsoft Office

Products.

Articulate Systems Repair Technician

I pride myself in a strong work ethic, and patience when faced with technical issues, which helps

me to offer a very astringent and thorough regime to ensure that proper maintenance and repair

procedures have been carried out. I view a rejuvenated system, peripheral, or component as

finished art, a reflection not only of my integrity as a technician, but as a person as well. This has

driven me to immerse myself in the application of this branch, which has rewarded me with a

cornucopia of skills of this nature: PC/Mac Desktop/Laptop diagnosis, maintenance, and repair.

CMOS/BIOS Configuration, HDD reimaging, software load/test, upgrade/build.

Vigilant Network Security Enforcement

I studied hard in college to do well in this, the emphasis of my degree, and I don’t plan on letting

that go to waste. I was fortunate to have some of the best Instructors the Silicon Valley has to

offer in the Networking/Security subfields: Topology, IP, TCP/IP, UDP, IP Address/Subnet Protocol,

Hex/Binary Conversion, Data Backup and Disaster Recovery

SUMMARY OF EXPERIENCE

Laptop Repair Technician Flextronics – San Jose, CA

I worked at Flextronics through Aerotek Staffing. My duties included diagnostics and repair of field

service laptops, CMOS/BIOS configuration, software load/test, and upgrade/build.

IT Technician Heald College – Milpitas, CA

My duties included Help Desk Support, diagnostics and repair of Campus computers, Data

Backup and Disaster Recovery Implementation, Network Topology Design and Installation,

Program and Application Maintenance and Support, and Student Account Setup.

EDUCATION

Heald College – Milpitas, California

A.A.S., Information Technology with Network Security

LICENSES AND CERTIFICATIONS

Microsoft Office Certified Professional

Keyboard 50 WPM

AWARDS

Selected from my class peers at Heald College to work in the campus IT Department, via the

Federal Work Study Program. This position was offered to me after the first quarter of school.

Three consecutive, four quarters total perfect attendance at Heald College.

Selected November, 2010 Employee of the Month



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