Customer Service Technician
Resume:
WALLACE GREGORY BALLEW
Apartment 54
Rancho Cordova, California 95670
OBJECTIVE
I aspire for a warm and inspirational career where I may pursue my passion for the Information
Technology field, bringing an extensive amount of experience, a solid work ethic, and an instinct
to excel and be a part of the finest.
SUMMARY OF QUALIFICATIONS
Resourceful Computer Support Specialist
I possess a natural insight when it comes to resolving potential crises, and this helps to offer
magnificent customer service in a Help Desk environment. With a continuous escalation of
experience in all versions of Microsoft Windows since Windows 95, I have built a strong database
of knowledge with these OS’s, to include Mac OSX as well. I am fluently versed in MS DOS
Commands, HKey and Windows Registry, and am extremely efficient with all Microsoft Office
Products.
Articulate Systems Repair Technician
I pride myself in a strong work ethic, and patience when faced with technical issues, which helps
me to offer a very astringent and thorough regime to ensure that proper maintenance and repair
procedures have been carried out. I view a rejuvenated system, peripheral, or component as
finished art, a reflection not only of my integrity as a technician, but as a person as well. This has
driven me to immerse myself in the application of this branch, which has rewarded me with a
cornucopia of skills of this nature: PC/Mac Desktop/Laptop diagnosis, maintenance, and repair.
CMOS/BIOS Configuration, HDD reimaging, software load/test, upgrade/build.
Vigilant Network Security Enforcement
I studied hard in college to do well in this, the emphasis of my degree, and I don’t plan on letting
that go to waste. I was fortunate to have some of the best Instructors the Silicon Valley has to
offer in the Networking/Security subfields: Topology, IP, TCP/IP, UDP, IP Address/Subnet Protocol,
Hex/Binary Conversion, Data Backup and Disaster Recovery
SUMMARY OF EXPERIENCE
Laptop Repair Technician Flextronics – San Jose, CA
I worked at Flextronics through Aerotek Staffing. My duties included diagnostics and repair of field
service laptops, CMOS/BIOS configuration, software load/test, and upgrade/build.
IT Technician Heald College – Milpitas, CA
My duties included Help Desk Support, diagnostics and repair of Campus computers, Data
Backup and Disaster Recovery Implementation, Network Topology Design and Installation,
Program and Application Maintenance and Support, and Student Account Setup.
EDUCATION
Heald College – Milpitas, California
A.A.S., Information Technology with Network Security
LICENSES AND CERTIFICATIONS
Microsoft Office Certified Professional
Keyboard 50 WPM
AWARDS
Selected from my class peers at Heald College to work in the campus IT Department, via the
Federal Work Study Program. This position was offered to me after the first quarter of school.
Three consecutive, four quarters total perfect attendance at Heald College.
Selected November, 2010 Employee of the Month
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