Customer Service Data Entry
Resume:
Bobby R. Rucker
Chicago, IL 60640
*****.*******@*****.***
OBJECTIVE.
Detail oriented individual who works well with teams of people and solely
to accomplish task. Excels in areas of customer relations.
EXPERIENCE.
During my tenure at my most recent employer I have performed many roles as
assigned due to client needs.
Of?ce Assistant/Customer Service/Dispatcher
Dynamex. Wood Dale/Chicago, Illinois 1996-2009
Assigned to an Accounting firm:
Solely ran the courier services department for 1,300 plus employee client
of?ce. Main point of contact for internal and external client inquiries.
Managed incoming and outbound calls. Compiled information for Alpha
numeric order entry of 75-100 orders daily using company software and web-
based programs. Reviewing entries for accuracy. Updating database
information. Making cold calls to businesses and clients to resolve issues
and as well as to provide status reports. Liaison to clients of?ce supply
and facilities vendors. Arrange files for off site storage. Processed
credit card and account holder payments.
Assigned to a Law firm:
Supervise staff of 6 for courier services department. Order entry of 50-75
orders daily. Review and resolve client issues. Dispatch 4 in-house
couriers and ensure deliveries within company standard time frames.
Assigned to Three First National Plaza:
Supervised the Tenant Services Department and staff of 10 for 300 plus
business tenant building. Took over candidate interviewing process and
made hiring recommendations of personnel subsequently resulting in a
reduced turn over rate. Train personnel. Maintain inbound and outbound
activity
spreadsheets and generate productivity reports
Assigned to an Insurance Agency:
Contact insurance companies and insured's for status and information
pertaining to Commercial Property claims speeding up the claims process
45%. Verifying coverage, coding, entering and updating
claim information using WinTam software. Typing correspondence.
Responsible for office supply inventory. Preparing purchase orders for
of?ce supplies and matching bills with invoices while checking for
accuracy for 75 employee Agency. Maintenance of of?ce equipment; copiers,
fax machines, projectors, conference rooms, and kitchen areas. Sorting,
distributing and processing inbound and outbound mail and parcel. File
room personnel.
Temporary.
Staf?ng Consultants. Niles, Illinois 1994-1996
Operate multifunctional copiers to complete large duplicating, binding,
scanning and printing requests.
Typing correspondence, faxing and ?ling. Shipping and receiving of inbound
and outbound mail and parcel. Light data entry for Accounts Receivable.
EDUCATION
Harry S. Truman College.
Chicago, Illinois
Computer Applications
Columbia College Chicago.
Chicago, Illinois
Business Administration
Harold Washington College.
Chicago, Illinois
Business Administration
SKILLS
Word, Pages(Mac),Outlook, Excel, WinTam, Cops Systems, Webdecs(a variation
of Access),Customer Service, Xerox and Hewlett Packard Copiers, Pitney
Bowes postage machines. Federal Express and United Parcel Service Powership
systems. Trained in Powerpoint.
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