Customer Service Manager

Jessica Brooke Rouse

**** ******** **.

Deep Run, NC 28525

252-***-****

Qualifications and Skills

I am very dedicated to my work and self-disciplined, yet I enjoy working

with as well as learning from others in a "team" atmosphere.

Experience

April 2010-Present: Pate Dawson Company, Goldsboro NC, Customer Service

Representative

Duties Include:

. Communicating with customers to resolve complaints or service

issues.

. Working with assigned sales representatives to serve our

customers efficiently.

Fall 1997-April 2010: CJ II Enterprises, Albertson, NC, Store Manager

Duties Include:

. Prepare Bank Deposits

. Enter Accounts Receivable/Payable using QuickBooks Software

. Recruiting, training, and supervision of employees

. Prepare payroll

. Maintain and replenish inventory levels

. Handle customer service (Complaints or Suggestions)

January 2008-June 2008: Spring Creek Animal Hospital, Veterinary

Technician.

Duties Included:

. Assisting with surgical procedures as well as general animal

care.

. Preparing specimens and performing laboratory tests.

May 2007-August 2007: North Carolina Zoo in Asheboro, Education Intern

Duties Included:

. Educating children about animals in the KidZone program

. Working at the Wildlife Rehabilitation Center

. Preparation of diets, general care of the wildlife, and

constructing habitiats.

. Assistance and observation of animal care procedures and

treatments

Education

I graduated with honors from James Sprunt Community College, receiving

Associate Degrees in both Business Administration and Accounting. I am a

graduate of Mount Olive College receiving Cum Laude honors, with a

Bachelor's of Science degree in Biology.

Achievements

Phi Theta Kappa Honor Society

Sigma Alpha Pi Success and Leadership Honor Society

Tri Beta Biological Honor Society

The Lorelle F. Martin Science Award for outstanding achievement in science.

(2 consecutive years)

References available upon request.

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