Project Quality

JOHN F DICKSON

*** * *** ** #***, Arlington TX, 682-***-**** ****.*******@****.***.***

SUMMARY

• 3 years of experience in product management, logistics management and quality control in

transportation and manufacturing domains with multiple clients

• Experienced professional in Industrial Engineering with Masters degree in Engineering

Management majored in statistics, operations and logistics

• Strengths include gathering requirements, scope defining, scheduling, team-building, statistical

analysis, partnering closely with business stakeholders to achieve consensus on deliverables

• Expert in data collection through time-study, survey and other techniques

• Expert in reviewing business requirements and delivering final documentation

• Expanded knowledge in Kaizen, QC and 5-S quality techniques

• Good knowledge in Lean (Six Sigma) and Kanban manufacturing systems

• Good Understanding of Production Planning and Inventory Control, Supply Chain Optimization,

Statistical Process Control (SPC), warehousing and distribution systems

• Presented various presentations to illustrate the product or technology

• Skilled to work in teams and individually

EDUCATION

• Masters of Science in Engineering Management, May 2009, University of Texas at Arlington

• Bachelors in Mechanical Engineering, May 2006, Anna University, Chennai, India

COMPUTER SKILLS

• Project Management: Rational Suite, MS Project, MS Visio, SQL, MS Access

• Statistics Tools: MS Excel (Macros, Pivot tables), SAS, Minitab, SPSS, MARS, CART and R

• CAD/CAM: Auto CAD, Pro-E, Solid Works

LEADERSHIP AND PRESENTATION SKILLS

• Presented 3 papers in various International Conferences

• Initiated various intra-departmental activities like group discussions and brainstorming sessions

• Managed a six member team and successfully collected data to implement a “Training Center”

• Addressed various quality issues and developed methodologies to fix them

• Selected by University of Texas at Arlington to participate in Leadership Development

Conference conducted by ‘All Across Texas’ at Austin, TX (May 2009)

PROFESSIONAL EXPERIENCE

University of Texas at Arlington May 2008 to present

Research Assistant for the following Projects

National Science Foundation (NSF), TX (Aug 2010 – Present)

This NSF funded project is to educate the industrial engineering students on how statistics and operations

research tools help sustainability in creating a greener planet

Responsibilities:

• Created materials according to the level of students understanding capability

• Presented the materials and conducted evaluations

• Proposed methodologies/continuous improvement methods to improve the course structure

• Created proposals to receive grant projects from NSF

Systems Engineering Testbed (Jan 2010 – July 2010)

Development of a unique, nationally recognized laboratory resource for Systems Engineering

research and education and for the development and deployment of Systems Engineering Testbed

Responsibilities:

• Identified the major software and supporting hardware tools through research

• Identified critical system requirements and product performance for a given application

• Contacted vendors and understood the purpose/limitations of the software and prioritized

according to our needs

• Developed possible layouts in order to set-up the new workstations using VISIO

• Installed and configured the hardware and software to support the development of the Testbed

Lockheed Martin, TX (Jan 2009 – Dec 2010)

This project is to prepare the Systems Engineer Professionals at the Lockheed Martin to prepare for their

CSEP certification exam according to INCOSE standards by coaching and conducting mock exams

Responsibilities:

• Located important sections in the INCOSE handbook to be taught in-class

• Attended peer reviews, documented minutes and was assessing the quality of material

• Suggested lean staffing techniques to improve teaching with available limited resour ces

American Airlines Cargo, TX (Aug 2008 – Dec 2008)

The objective of this project is to identify a product which uses a wireless technology to track the “same

day shipping” packages and to conduct a cost benefit analysis for the solution

Responsibilities:

• Utilized Critical to Quality (CTQ) tree to convert customer requirements into measurable

requirements for business implementation and established KPIs

• Led a cross-functional team with representatives from IT, Electronics Engineering, Management,

Logistics and Operations

• Delivered technology related documents with prioritized features/benefits and corresponding

financial and market justification

• Responsible for updating specifications document for project enhancements and maintained them

in Share Point

• Prepared deliverables like implementation plans, budget analyses, other recommendations and

high-level management presentations

• Prepared user manual for the proposed technologies

• Customer reputation was improved to improve by 13% after implementati on

Dallas Fort Worth International Airport, TX (May 2008 – August 2008)

This project dealt with the identification of solutions or technologies to prevent the runway incursions and

conduct feasibility and cost benefit analysis through forecasting technique.

Responsibilities:

• Identified customer service problems, source of the problems and current status, determining

what needs to be done and using conflict resolution skills as required

• Classified the commercial strategy and content of the technology, including performance

objectives and specifications with cost, price and reliability objectives

• Recommended certain methods of runway naming/design system as a common solution

• Coordinated with cross-functional teams as well as end customers to address discrepancies

• Tracked the progress of the project using MS project

• Performed studies to check the feasibility of solution using PFMEA and SPC

• Maintained product/technology quality and control plans

Ashok Leyland Ltd., India March 2007-July 2007

Quality Management Trainee

As a team I was responsible to conduct internal quality audits as a process of attaining the ISO/TS

16949:2002 quality standard from the certification board, provide feedback and propose corrective

actions

Responsibilities:

• Understood the customer requirements from customer perspective through QFD

• Evaluated the process capability and identified variations using control charts

• Developed Quality self-audit system and performed the SWOT analysis

• Organized various Quality Improvement programs and proposed few Continuous Process

Improvement methods

• Enhanced WIP using quality control tools like root cause analysis, SPC

• Provided appropriate input on the Key Performance Indicator

• Documented productivity fluctuations and maintained quality assurance measures

• Monitored the current process/status and suggested improvements using Corrective And

Preventive Action (CAPA)

OTHER PROJECTS

• Proposed and implemented few amendment techniques using Kaizen and Kanban principles to

improve the efficiency of feasible chemical processes in the reactor vessels at Orchid

Pharmaceuticals, Chennai, India

• Developed an Executive Support System (ESS), a software tool to analyze and measure the

performance of the sustainability of 5-S Quality program in the organization by incorporating the

financial accounting system of Quality Circles. This tool helped to improve 5-S by 10%.

• Designed an experiment and identified the best outcome of the experiment through statistical

regression models using SAS and R software

• Performed a quality study and analyses on an iron box for an academic project using SPC

• Analyzed the Annual Financial Statement of a firm as part of an academic project

• Published five International Journal Papers in IJISE, IJLIC, TQM Magazine, IJPMB and IJMP

Contact this candidate