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Customer Service Representative

Teutopolis, Illinois, 62467, United States
March 16, 2011

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***** * ****** **. **********, Il ***** ( (


Shelby Pals


Find employment with a company where my skills and experience will be an

asset to the business while furthering my own knowledge and abilities in

the process.


12/2010-Present Fifth Third Bank Effingham, Il

Customer Service Representative

. Promote good customer relations by consistently providing premier

customer satisfaction with a willingness to help at all times

. Handle consumer and business customer problems with professionalism

. Work involves extensive cash handling, answering phones, sales goals,

and the ability to work in a fast paced environment

9/2010-11/2010 VOS Cultural Club Buenos Aires, Argentina

Marketing Intern

. Responsible for advertising an advanced placement Spanish program

. Researched and created a database of prospective U.S. private schools

. Assisted in creating and critiquing the advanced placement program

. Contacted each and every U.S. private school to inform about the

advanced placement program

. Maintained the database of private schools and all contact with them

. Input data from student surveys into Excel spreadsheets

. Assisted in translating for students and professors

. Learned and adapted to working in a foreign country

8/2008-9/2010 Tres Hombres Carbondale, Il

Hostess/Cocktail Waitress

. I averaged 25 hours per week in addition to attending class full time.

Prioritizing my schedules was critical to managing this much work with


8/2007-5/2008 Aspen Court Apartments Carbondale, Il

Leasing Assistant

. Successfully learned to use TenantPro

. Answered/received phone calls, showed apartments, signed and went over

leases, filed invoices/documents, handled payroll, took care of

accommodations for travel, general office work

8/2001-8/2006 Pizza Man Effingham, Il

Assistant Manager

. Entry level position that evolved into management responsibilities

such as training new employees, running the cash drawer, and providing

excellent customer service


8/2006-12/2010 Southern Illinois University at Carbondale Carbondale,


Bachelor of Arts Degree in Foreign Language/International Trade

. Dean's List, Honors Society, Brandy Alexander Scholarship, Dean's


5/2009-7/2009 Universidad de Alicante Alicante, Spain

. Completed intensive Spanish courses using classroom material to live

in Spain


Exceptional teamwork skills, detail-oriented, hard-working. Absorbs new

concepts easily and adapts to high demanding situations. Lived, studied,

and worked in foreign countries. Extensive Spanish language skills plus

strong knowledge of business etiquette and culture in the Spanish-speaking

world. Computer literate in Word, Excel, PowerPoint, Outlook, and some


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