Customer Service Representative
Resume:
***** * ****** **. **********, Il ***** ( *********@*****.*** (
Shelby Pals
Objective
Find employment with a company where my skills and experience will be an
asset to the business while furthering my own knowledge and abilities in
the process.
Experience
12/2010-Present Fifth Third Bank Effingham, Il
Customer Service Representative
. Promote good customer relations by consistently providing premier
customer satisfaction with a willingness to help at all times
. Handle consumer and business customer problems with professionalism
. Work involves extensive cash handling, answering phones, sales goals,
and the ability to work in a fast paced environment
9/2010-11/2010 VOS Cultural Club Buenos Aires, Argentina
Marketing Intern
. Responsible for advertising an advanced placement Spanish program
. Researched and created a database of prospective U.S. private schools
. Assisted in creating and critiquing the advanced placement program
. Contacted each and every U.S. private school to inform about the
advanced placement program
. Maintained the database of private schools and all contact with them
. Input data from student surveys into Excel spreadsheets
. Assisted in translating for students and professors
. Learned and adapted to working in a foreign country
8/2008-9/2010 Tres Hombres Carbondale, Il
Hostess/Cocktail Waitress
. I averaged 25 hours per week in addition to attending class full time.
Prioritizing my schedules was critical to managing this much work with
school.
8/2007-5/2008 Aspen Court Apartments Carbondale, Il
Leasing Assistant
. Successfully learned to use TenantPro
. Answered/received phone calls, showed apartments, signed and went over
leases, filed invoices/documents, handled payroll, took care of
accommodations for travel, general office work
8/2001-8/2006 Pizza Man Effingham, Il
Assistant Manager
. Entry level position that evolved into management responsibilities
such as training new employees, running the cash drawer, and providing
excellent customer service
Education
8/2006-12/2010 Southern Illinois University at Carbondale Carbondale,
Il
Bachelor of Arts Degree in Foreign Language/International Trade
. Dean's List, Honors Society, Brandy Alexander Scholarship, Dean's
Scholarship
5/2009-7/2009 Universidad de Alicante Alicante, Spain
. Completed intensive Spanish courses using classroom material to live
in Spain
Strengths
Exceptional teamwork skills, detail-oriented, hard-working. Absorbs new
concepts easily and adapts to high demanding situations. Lived, studied,
and worked in foreign countries. Extensive Spanish language skills plus
strong knowledge of business etiquette and culture in the Spanish-speaking
world. Computer literate in Word, Excel, PowerPoint, Outlook, and some
Access.
Contact this candidate