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Customer Service Data Entry

Hollywood, Florida, 33024, United States
March 16, 2011

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Linda R. Felder


**** *. **** ****** ? Hollywood, Florida 33024

Customer Service Liaison

Building Relations and Enhance Growth in a Service-Oriented Organization.

Very adaptable in handling front desk, clerical, receptionist and( customer

service roles.

Empathetic and always receptive Customer and Organizational( needs

Excellent organization, communication, problem-solving and( decision-

making skills.

Conscientious, objective-driven, team player, works well with peers and(


Computer Skills: Microsoft Word; Excel; QuickBooks; WordPerfect DOS;

Accounts Payable; Accounts Receivable

Education: Lindsey Hopkins Vocational School

Miami Northwestern Senior High School


2010 to Present Customer Service Liaison AARP Inc, Hollywood, FL

. Assist customers by scanning and converting resumes from PDF to MS Word.

. Schedule customers for various workshops and Florida Back to Work


. Provide face to face customer service.

. Assist customers with preparation and posting resumes in Employ Florida


. Assist customers with general Internet Job Search and Employ Florida job

search in the Resource Room as well as on the Jobs Information System

. Perform general office duties: Copy machine, Fax

. Assign computers to customers, Monitor their time and usage.

2009 to 2010 Data Entry II HIPA Administrators, Hollywood, FL

. Operated word processing equipment to compile, type, revise, combine,

edit, print and store documents.

. Compiled material to be typed, following written and oral instructions.

. Read instructions accompanying material and followed verbal instructions

to determine format and content required.

. Checked completed document on screen for spelling errors, using software.

. Stored completed document in machine memory and on data storage medium,

such as disk.

. Encoding Of Medical Records

Linda R. Felder


2005 to 2009 Office Manager/ Receptionist Creative Metalized Products,

Hollywood, FL

. Interviewed and hired applicants.

. Sent out letters of confirmation or returned checks when registration

could not be accepted.

. Coordinated front-office activities and executed daily operations of

clerical duties.

. Supervised and managed 25 employees for a metal tile firm.

. Analyzed office operations and procedures, such as typing, prepared

organizational budget and monthly financial reports. Bookkeeping,

preparation of payrolls, flow of correspondence, filing and the requisition

of supplies.

. Answer multi-line phone; distribute mail outgoing/incoming

. Filing mail each day, UPS outgoing/incoming, FED-EX outgoing/incoming

1999 to 2004 Data Entry/Customer Service/Secretary/AP/AR, Payroll


W.Braun Company, Miami, FL

. Retrieve data and typed correspondence to reports

. Assist other workers with coding of records

. Assembled records into areas according to applicable alphabetic and

numeric filing systems

. Maintained and operated keyboard and other data entry

. Manage multiple tasks and projects

. Handled all secretarial duties and correspondence

Supervised and coordinated activities of workers engaged in recording hours

of work.

Maintained payroll control records and calculated payrolls.

. Reviewed and directed review of personnel records to determine names,

rates of pay and occupations of newly hired workers, changes in wage rates

and occupations of employees on payroll.

. Recorded and directed recording of new and changed pay rates in payroll

register and computer files.

. Reviewed payroll to ensure accuracy.

. Determined work procedures, prepared work schedules and expedited


. Operated keyboard and other data entry device to enter data into computer

or onto magnetic tape and disk.

. Entered alphabetic, numeric and symbolic data from source documents into

computer, using data entry device, such as keyboard and optical scanner.

. Compared data entered with source documents, and re-entered data in

verification format on screen to detect errors.

. Kept records of work completed.

. Compiled, sorted and verified accuracy of data to be entered.

References available upon request

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