Customer Service Data Entry
Resume:
Linda R. Felder
*************@*****.***
**** *. **** ****** ? Hollywood, Florida 33024
Customer Service Liaison
Building Relations and Enhance Growth in a Service-Oriented Organization.
Very adaptable in handling front desk, clerical, receptionist and( customer
service roles.
Empathetic and always receptive Customer and Organizational( needs
Excellent organization, communication, problem-solving and( decision-
making skills.
Conscientious, objective-driven, team player, works well with peers and(
superiors.
Computer Skills: Microsoft Word; Excel; QuickBooks; WordPerfect DOS;
Accounts Payable; Accounts Receivable
Education: Lindsey Hopkins Vocational School
Miami Northwestern Senior High School
Experience:
2010 to Present Customer Service Liaison AARP Inc, Hollywood, FL
. Assist customers by scanning and converting resumes from PDF to MS Word.
. Schedule customers for various workshops and Florida Back to Work
Program.
. Provide face to face customer service.
. Assist customers with preparation and posting resumes in Employ Florida
database,
. Assist customers with general Internet Job Search and Employ Florida job
search in the Resource Room as well as on the Jobs Information System
. Perform general office duties: Copy machine, Fax
. Assign computers to customers, Monitor their time and usage.
2009 to 2010 Data Entry II HIPA Administrators, Hollywood, FL
. Operated word processing equipment to compile, type, revise, combine,
edit, print and store documents.
. Compiled material to be typed, following written and oral instructions.
. Read instructions accompanying material and followed verbal instructions
to determine format and content required.
. Checked completed document on screen for spelling errors, using software.
. Stored completed document in machine memory and on data storage medium,
such as disk.
. Encoding Of Medical Records
Linda R. Felder
*************@*****.***
2005 to 2009 Office Manager/ Receptionist Creative Metalized Products,
Hollywood, FL
. Interviewed and hired applicants.
. Sent out letters of confirmation or returned checks when registration
could not be accepted.
. Coordinated front-office activities and executed daily operations of
clerical duties.
. Supervised and managed 25 employees for a metal tile firm.
. Analyzed office operations and procedures, such as typing, prepared
organizational budget and monthly financial reports. Bookkeeping,
preparation of payrolls, flow of correspondence, filing and the requisition
of supplies.
. Answer multi-line phone; distribute mail outgoing/incoming
. Filing mail each day, UPS outgoing/incoming, FED-EX outgoing/incoming
1999 to 2004 Data Entry/Customer Service/Secretary/AP/AR, Payroll
Specialist
W.Braun Company, Miami, FL
. Retrieve data and typed correspondence to reports
. Assist other workers with coding of records
. Assembled records into areas according to applicable alphabetic and
numeric filing systems
. Maintained and operated keyboard and other data entry
. Manage multiple tasks and projects
. Handled all secretarial duties and correspondence
Supervised and coordinated activities of workers engaged in recording hours
of work.
Maintained payroll control records and calculated payrolls.
. Reviewed and directed review of personnel records to determine names,
rates of pay and occupations of newly hired workers, changes in wage rates
and occupations of employees on payroll.
. Recorded and directed recording of new and changed pay rates in payroll
register and computer files.
. Reviewed payroll to ensure accuracy.
. Determined work procedures, prepared work schedules and expedited
workflow.
. Operated keyboard and other data entry device to enter data into computer
or onto magnetic tape and disk.
. Entered alphabetic, numeric and symbolic data from source documents into
computer, using data entry device, such as keyboard and optical scanner.
. Compared data entered with source documents, and re-entered data in
verification format on screen to detect errors.
. Kept records of work completed.
. Compiled, sorted and verified accuracy of data to be entered.
References available upon request
Contact this candidate