Human Resources Management
Resume:
PATRICIA KANACH, PHR
Clark, NJ 07066
*******@*******.***
PROFESSIONAL EXPERIENCE
HealthSTAR Communications, Mahwah, NJ
Human Resources Generalist
Human Resources Administrator
Reported directly to the Senior Vice President of Human Resources of
HealthSTAR Communications, the largest independent global healthcare
marketing services company in the world. Supported the Practice
Therapeutics Division as primary point of contact in all human resources
matters and involved in ancillary human resource functions for all other
HealthSTAR companies, encompassing more than 500 employees.
. Primary Human Resource support person and business partner for
Practice Therapeutics' professional field force (contracted by Novo
Nordisk and Shire Pharmaceuticals)
. Advised management with interviewing, hiring, terminations,
promotions, performance review, safety concerns and handled human
resource workplace issues and investigations
. Worked with senior management to create, update and execute human
resource policies and procedures
. Managed employee relations and supported employees with day-to-day
issues
. Ability to function in an environment of rapid change and ambiguity
where no 2 days are alike
. Developed and conducted on-boarding, new hire and management training
programs
. Managed leaves of absences ensuring compliance with FMLA and
appropriate state leaves
. Developed and ensured compliance of all federal and state guidelines
as they relate to human resources, including FLSA, sexual harassment,
employee records/files, I-9s, etc.
. Responsible for instituting company-wide sensitivity training and new
hire background checks
. Prepared documentation and processed payroll change data for each pay
period
. Managed all workers' compensation claims for each unit
. Processed documents and information of a confidential and/or sensitive
nature
. Experience with both non-exempt and exempt employee populations
. Presented at Novo Nordisk's National POA and Quarterly Management
Meetings
. Conceived, developed and managed employee incentive and training
programs and special projects to increase productivity and employee
morale while decreasing turnover:
o Created and managed Rewards and Recognition Program
o Developed, assembled and published a quarterly national field-
based newsletter
o Initiated and managed HealthSTAR's "Evening Stars" training,
mentoring and peer tutoring programs
o Created and implemented morale boosters and team building events
o Designed, implemented and maintained HealthSTAR's internet and
internal intranet website
o Developed and implemented "Team GreenSTAR", an active task force
established to identify and embrace fiscal and environmental
approaches to business management
Morristown Memorial Hospital, Morristown, NJ
1994 - 2008
Employee/Patient/Physician Liaison
Unit Representative
. Met with 50+ patients and families daily to plan and manage non-
medical needs during their inpatient stay
. Developed relationships with and is thoroughly familiar with scope of
services of internal client servicing specialists and departments
. Developed relationships with external service providers
. Initiated and maintained open lines of communication for patient/
family concerns, complaints and needs
. Acted as mediator between physicians and their patients to assist with
communication
. Communicated and coordinated with staff and upper management assessing
and prioritizing patient needs
. Acted as liaison to other hospital departments to facilitate the
resolution of patient issues and to ensure that their quality of work
was at their highest standards for our patients
. Integral partner of the Atlantic Health Employee Satisfaction
Committee ("Fortune 100 Best Companies to Work For" List)
. Facilitated resolution of both clinical and non-clinical
employee/physician/patient issues
. Coordinated patient/hospital services throughout their hospital stay
. Worked to maintain and increase customer satisfaction scores as well
as developed and implemented programs to improve service
. Tracked and reported standardized patient satisfaction scores for an
inpatient unit and educated caregivers and management on monthly
survey results
. Managed, trained and scheduled a group of volunteers to service
cardiac patients
. In charge of departmental payroll servicing 110 employees
EDUCATION
Rutgers's University
BA in Microbiology
Minor in Psychology
HR Certification Institute
Professional in Human Resources (PHR) Certification
MEMBERSHIP
Society of Human Resource Management
AWARDS
Earned highly coveted "Reach for the Stars" Employee Service Award
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