Customer Service Assistant

CONSTANCE MARIE JOHNSON

*** ***** ***** ** ***. A Marquette, MI 49855 734-***-**** *********************@*****.***

EDUCATION

B. S. in Environmental Science with Art & Design Minor – Anticipated April 2011

Northern Michigan University, Marquette, MI

A. A. in Liberal Arts – May 2006

Schoolcraft College, Livonia, MI

SKILLS

8 years experience providing customer service to guests in the retail, restaurant & hospitality areas

A dependable, detail oriented problem solver who exhibits commendable work ethic & dedication

Demonstrates a natural ability to lead & to create and maintain successful working relationships

Exceptional communication skills, including verbal, interpersonal, organizational, writing, & editing

Proficient in Mac & PC Microsoft office, SPSS

Experienced in Esri’s ArcGIS programs

Developing experimental designs

INTERNSHIP

Yellow Dog Watershed Preserve Big Bay, MI 01/2011 – Present

Reviewing the mining permit application and environmental impact assessment for the Eagle Mine

in Michigamme, MI, with special regard for water monitoring, future water models, and waste water

treatment structures.

EXPERIENCE

Northern Michigan University School of Art &

08/2009 – Present Supervising Office

Design

Assistant Communicated with students

and individuals of all ages to answer questions, disseminate information, and give general assistance. Provided

assistance to faculty and staff on projects. Performed general clerical tasks including answering telephones,

record messages, copy, sort, and filing records. Trained new employees.

Department of Physics 05 – 08/2010

Field Assistant & Lab Technician

Collected and assisted in the analysis of riparian zone sediment samples.

Sweet Pea Pumping and Marine Services, Hansville WA 05 – 08/2009

Team Member Aided

in the cleaning, waxing, and general maintenance of marine vessels.

White Pine Village: Shining Star Summer Camp, Rothbury MI 05 – 08/2006

Camp Counselor Exposed

inner-city children with special needs to the fundamentals of nature, taught them outdoor safety and survival

skills. Implemented structure and schedules into the lives of the children to improve their attention span,

aggression or anger issues, ability to cooperate with one another, and to succeed in team working environments.

Better Health Market, Novi MI 04/04 – 05/06

CONSTANCE MARIE JOHNSON

908 North Front St Apt. A Marquette, MI 49855 734-***-**** *********************@*****.***

Customer Service, Cashier, Juice Bar Attendant

Assisted customers with questions and in selecting nutritional supplements, organic products, baked goods and

other items. Worked the juice bar, prepared food, ran the cash register and also stocked merchandise.

Schoolcraft College Bookstore, Livonia MI 02/04 – 05/06

Shipping and Receiving, Customer Service, Cashier

I aided customers in selecting merchandise, handled transactions, designed displays, and stocked merchandise.

I was responsible for packaging and checking in and out of books and merchandise in the shipping and receiving

department. I received a promotion to supervisor after 8 months. I trained and mentored new employees in all

aspects of job duties.

PUBLICATION

Johnson, C. 2011. “Eumomota superciliosa” Animal Diversity Web

http://animaldiversity.ummz.umich.edu/site/accounts/information/Eumomota_superciliosa.html.

VOLUNTEER EXPERIENCE

Northern Michigan University Fish Lab 2010 - Present

Sorting out and identifying invertebrates from aquatic sediment samples from the riparian zone coaster brook

trout research project.

Environmental Science Organization 2008 – Present

Raised awareness of sustainable practices and world issues to students and public. Organized social events,

presentations, and conjoined workshops with local organizations, brought speakers to campus, and helped to

restore native plants on campus.

Superior Geography Club 2006 - 2009

Coordinated events and fundraisers while striving to inform and inspire the public to be involved not only as a

community but also ecologically responsible stewards for the environment. Organized events to explore the

unique beauty of the Upper Peninsula.

Southeast Michigan Land Conservancy 2003 - 2006

Was an active member who participated in fundraising programs to purchase ecologically important pieces of

land and turn it into a nature preserve for the community to enjoy. Took part in educational seminars that

increased public awareness of sustainability issues throughout the region.

Friends of the Rouge River Watershed Foundation 2004 - 2006

Collected water samples and analyzed the flora and fauna in the river system throughout the year to identify

areas of the Rouge River watershed that were in need of the most help.

REFERENCES

Dr. Alec Lindsay Northern Michigan University –

Department of Biology – Associate Professor 1401 Presque Isle Avenue

Marquette, MI 49855

(906) 227 – 1834

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CONSTANCE MARIE JOHNSON

908 North Front St Apt. A Marquette, MI 49855 734-***-**** *********************@*****.***

********@***.***

Dr. Jill Leonard Northern

Michigan University – Department of Biology – Professor

1401 Presque Isle Avenue Marquette, MI

49855 (906) 227 – 2904

********@***.***

Andrea Wrubel Northern Michigan University –

School of Art & Design – Secretary 1401 Presque

Isle Avenue Marquette, MI 49855

(906) 227 – 2194

*******@***.***

Emily Whittaker

Yellow Dog Watershed Preserve – Executive Director P.O. Box

5 Big Bay, MI 49808

906-***-**** *****@******************.***

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