Customer Service High School

Location:

Posted:

March 16, 2011

Trista Humiston

**** *. ***** # ** *******, IL **626 Home: 773-***-**** Email: *********@*****.***

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows

Vista/XP

Professional Experience

Sun Captured/ Ray of Sun Café (Herrin, IL) Owner, 02/06 to 11/08

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Owned and operated tanning salon/coffee shop. My duties entailed everything that comes along with

starting up a new business. Included, but was not limited to managing 10 employees, scheduling, payroll,

and accounts payable.

Standard Parking (Chicago, IL) Parking Facility manager, 02/04 to 11/06

Responsible for supervising 20 employees, quality control for all vehicle activity entering and exiting the

garage, scheduling, accounts payable and receiving, interviewing and hiring of new employees, payroll, and

intense customer service and satisfaction with clients and other management throughout the hotel. I

attended courses and obtained certifications in customer satisfaction, facility management, and maximizing

profitability.

Transformed previously manual processes relating to vendor/supplier records into an efficient,

computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous

payments and prevent their recurrence.

Education

Argosy University College (Chicago, IL)

• Bachelors arts in Psychology, 01/10 to present

Elgin Community College (Elgin, IL)

• Associates Business Admin., 08/05 to 05/99

Elgin High School (Elgin, IL)

• High School Diploma, 08/95 to 05/99