Manager Customer Service

**** *** ****** ***.** New York, NY *****

Phone 646-***-****; Cell 646-***-****

E-Mail *****************@*****.***

VERONICA THOMPSON

PROFESSIONAL SUMMARY:

Professional Data/Office Manager with 8 years of experience in a Non Profit

organization, creating strategies to collect and organize data for large

groups. I'm accustomed to handling sensitive and confidential records and

can communicate tactfully with professionals at all levels. Demonstrate

history of producing accurate and timely reports. Has proficient knowledge

of Microsoft Excel, Word, Power Point and Publisher. Additional skills

include the ability to provide excellent customer service, event planning,

marketing and office management.

PROFESSIONAL EXPERIENCE:

Harlem Children's Zone New York, NY

Data Manager [9/08-present], College Success Office (CSO)

. Submit monthly reports to senior management and directors on program

attendance, registration, retention and students' progression towards a

college degree

. Create systematic strategies of data collection for over 700 college

students using Efforts to Outcome (ETO), an online database, in order to

measure academic, financial and professional progress over four years

. Collaborate with Director, Assistant Director and Program Coordinators to

ensure that academic transcripts for all students are collected at the

end of each semester and analyzed, resulting in more strategic

programming for academic success

. Completed several detailed data entry and analysis projects using Excel

and Access

Office Manager [9/08- present], College Success Office (CSO)

. Monitor the usage of funds, up to $250,000 from grants allocated to the

program

. Manage payroll for 32 staff and 250 interns

. Complete expense reports and invoices

. Track inventory and order supplies

. Complete HR process for new hires/interns

. Communicate and maintain relationships with vendors

. Process tax returns for approximately 100 community residents resulting

in $100,00 back in federal and state tax returns

Co founder & Chief Facilitator, D.I.V.A.S (Diverse Individuals

Visualizing & Achieving Success)

. Facilitate bi weekly meetings to the young women of CSO ages 18-21

around self esteem, self advocacy, money management, service learning and

professional development

. Coordinate special events and fundraising activities

. Coordinate service learning trips

Data Manager [7/06-9/08], Countee Cullen Community Center

. Responsible for submitting monthly reports to senior management and

directors on program participation, attendance and registration relative

to program goals mandated by grantors

. Analyzed demographic, financial and personal data for 3,000 community

members in order to develop need based programming

. Supervised a staff of 6 creating schedules and providing training for

professional development

. Tracked all community and student participation using NYC Department of

Youth and Community Development (DYCD) database as well as ETO

. Completed several detailed data entry and analysis projects using Excel

and Access

. Managed registration process for all after school and adult programs

. Prepared files for auditing

[12/05-4/06] Lawrence Butner Advertising Agency

New York, NY

Marketing Intern

. Compiled mailing list of all radio and cable clients of the agency

. Assisted traffic coordinator with keeping inventory samples, and making

follow up phone calls and emails to confirm the status and progress of

different jobs

. Answered phones, operated copier and fax machines

EDUCATION:

Berkeley College New York, NY

Major: Marketing

Bachelor of Business Administration (June 2006)

COMPUTER SKILLS:

. Proficient in Microsoft Word, Excel, PowerPoint, and Publisher

. Advanced knowledge of Efforts To Outcome and

NYC Department of Youth and Community Developments (DYCD) online

databases

Contact this candidate