Customer Service Administrative Assistant

ANDREA D. ROBERTS

** **** ******* ******, **

Bronx, NY 10453

Home 347-***-**** ) Cell 917-***-****)

EXPERIENCE:

NEW YORK CITY HOUSING AUTHORITY, NY, NY

Secretary/ Receptionist - Taft Houses Management Office, February 2006 -

August 2010

Responsible for taking daily calls for NYCHA's tenants who have complaints

regarding repairs in their homes, acting as a liaison for the Manager,

Superintendent, and Housing Assistants regarding rent arrears, court

issues, clerical duties and filing.

PROGRAM BROKERAGE CORP., WHITE PLAINS, NY

Administrative Assistant - December 2004 - June 2005

Performed administrative and clerical including data entry and filing.

NEW YORK CITY HOUSING AUTHORITY, NY, NY

Secretary - General Services Fleet Administration Unit - January 2002 -

April 2004

Responsible for maintaining computerized records of Housing Authority

vehicles. Input data entries in a specialized Tracking System. Prepared

monthly reports; responded to telephone and email inquires.

CORBIS, NY, NY

Customer Service Associate - September 1991 - December 2001

Maintained and managed client and vendor database of photo. Provided

customer service contact through via telephone and email. Processed

customer orders, segregated inventory into different categories. Maintained

files relating to customer's orders and tracking information. Received,

answered and routed telephone calls. Greeted and assisted and directed

visitors to assigned areas.

VIVA AND RAND TEMPORARY SERVICES, NY, NY

Receptionist/Clerk Typist - June 1998 - June 1991

Held various long and short - term assignments at major corporations,

including Standard & Poors,

Fairchild Publications and PolyGram Records. Answered telephones, and

prepared letters.

INTERGRATED RESOURCES EQUITY CORP., NY, NY

Administrative Assistant - June 1987 - July 1988

Duties included processing fingerprint cards for non/registered broker

representatives. Handled standard secretarial tasks, telephones and general

typing.

MABON, NUGENT & COMPANY., NY, NY

Secretary/Customer Representative - June 1986 - June 1987

Maintained personnel records on IBM using WordStar. Assisted customers with

retail sales in the Stock Options Department.

EDUCATION: Borough of Manhattan Community College, NY, NY

Completed 40 Liberal Arts Credits

Harry S. Truman High School - June 1982

SPECIAL SKILLS: Microsoft Word, Database management, switchboard

operator, AS400 program,

JD Edwards program, scan documents and

filing. Handled inter - office mail,

And distribution, able to type 45 words

per minute.

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