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Customer Service Manager

Redford, Michigan, 48239, United States
March 16, 2011

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Darren Mi tchell

***** ****** **. *******, * I **239

Home 313-***-**** / Cell 313-***-****

Objective Seeking the position Customer Service with where valuable experience can be

gained and education can be utilized to benefit your company.

Education Henry Ford Community College, Dearborn, M I

Associate in Applied Science Degree G raduation May


Computer I nformation System

Work H istory Loan Officer February 2009

–July 2009

Home 1st Lending L LC, Farmington, M I

• Inputted client profile information into proprietary computer software.

• Accessed and utilized various computer databases.

• Create client with in company computer system.

Loan Officer September 2008 – February


American Mortgage Centers L ivonia, M I

• Inputted client information into Desktop Underw ri ting system.

• Complete work orders through company computer system.

• Submitted complete client profiles to various departments.

Senior Loan Officer/ Branch Manager October 2004- July


First Mortgage Of Michigan Farmington, M I

• Supervised a staff of 6 employees.

• Assigned and prioritized tasks for staff.

• In stalled all computers for branch.

• Set up security and assigned passwords.

• H i red t rained and evaluated new staff.

• Set and maintained company work schedule.

• Promoted company products and services to customers.

• Developed and maintained personal services to clients.

C loser/Funder March 2003 – September


Option One Southfield, M I

• Transferred data from an application to a computer software program.

• Compiled mortgage closing packages for home purchases or refinancing of a

Real estate t ransaction.

• Imputed closing instructions and addendums also prepared them for

d isbursement of funds for closing.

Computer Skills Microsoft Office: Word, Excel, PowerPoint, Lotus 123, WordPerfect, Word for

W indows, DOS,

Access, Accuterm, Genesis, Byte, Outlook Peachtree

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