Human Resources Customer Service
Resume:
Christine M. Mabey, BS, PHR
Smyrna, GA 30082
****.*****@*******.***
Career Objective
Human Resources professional seeking a position where I can utilize my
experience and strong people skills to grow within a company.
Professional Profile
Certified Human Resources expert with seven years experience in human
resources programs, services and functions. Extensive knowledge of
employment laws, compliance issues, benefits plans, recruiting & payroll.
Key Skills
Benefits/Payroll Administration Legal Issues & Compliance
Labor/Employee Relations Staff Recruitment & Retention
HR Policies & Procedures Disciplinary Procedures
Confidential Record keeping HRMS Database Administration
Education
PHR Certification May 2008
Kennesaw State University April 2008
> Human Resources Management Certificate Program
> Employment Law Fundamentals
> Essentials of Human Resource Management
College of Charleston, Charleston, SC June1996
> Bachelor of Science, Sociology
Anne Arundel Community College, Annapolis, MD May 1994
> Associates of Arts, Human Services
Career Experience
Stay at Home Mom 1/2003-present
Atlanta, GA
Independent HR Consulting
> Wrote HR On boarding contracts and put together all new hire paperwork
in compliance with HR laws of employment for eChain Technology,
Atlanta GA.
> Sourced and recruited an employee for direct hire position at Trans3
medical company, Atlanta, GA
> Attended SHRM Conferences and web casts to stay up to date with HR
compliance and laws.
Wachovia Bank 10/1998-1/2003
Vienna, VA
HR Staffing Coordinator
> Fielded high volume phone calls regarding HR company policies and
procedures and benefit questions from over 1000 employees and
management daily.
> Conducted teller interviews, new hire orientation, tracked STD, LOA,
FMLA, PTO, made salary changes in database and updated other personal
records, planning and forecasting turnover.
> 30% Administrative duties consisting of maintaining detail oriented
employee files, data entry into various data bases for HR and
processed bi-weekly payroll, updating employee turnover and
forecasting spreadsheet reports for HR Director.
> Successfully created and coordinated staffing schedules for 42
financial centers and 300 tellers within Maryland and Washington, DC.
> Strategically and efficiently staffed 107 financial centers in
MD/DC/VA, based on call outs from over 50 employees a day, in order to
operate and maintain excellent customer service in the bank.
> Established partner relationships with Bank leadership and management
to help discuss disciplinary actions of employees, manage daily
staffing of financial centers, and schedule training of staff.
Volt Staffing Services 11/1996-10/1998
Vienna, VA
Staffing Specialist
> Recruited candidates through advertisements and internet, reviewed
resumes, interviewed candidates, completed new hire paperwork, and placed
employees with companies that resulted in temporary or permanent hires.
> Conducted pre-employment testing and references checks.
> Established excellent client relations with companies in the Wash., DC
area.
> Negotiated costs vs. payout in order to place our branch in the top 5
profitable offices in the US for over a year.
> Obtained a Secret Clearance to clear other employees and work with
government based agencies.
Skills/Memberships:
Member of SHRM-National and Atlanta
Member of HRCI
MS Word
MS Excel
MS Outlook
MS Power Point
Lotus Notes
ACT
People Soft
1
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