Customer Service Administrative Assistant
Resume:
Shante Jackson
Phone: 718-***-**** Cell: 347-***-****
Brooklyn, NY 11239
**************@*******.***
Summary: To work in a position, where my Customer Relations/
Communication,
Multi-task and Organizational skills and experience
will add value.
Education Associate in Arts Degree (A.A.) in Liberal Arts &
Science. January, 2005
Touro College, New York, NY GPA: 3.74/4.00
Software Microsoft Word, Microsoft Office Suite, Outlook, Excel/
Spreadsheets, Access, Power Point, Explorer
Operating System: Windows Vista/ Windows XP.
Work Experience
Monitor
9/04 - 03/10
Department of Citywide Administrative Services
(DCAS), New York, NY
Monitored, Proctored, and Administered City and
State Exams for NY in accordance with policy.
Also worked in the Call Center Unit as first
point of contact for all inquires.
Receptionist
2/07 -
12/08
CUNY - Center for Career & Internships, New York, NY
Acted as first point of contact for all inquires.
Answered, screened, and directed calls to appropriate
personnel and took messages using a switchboard. Performed
clerical and administrative duties:
making copies, faxing, filing, data entry, memos, time
sheets, making, changing, and canceling
appointments (students/ career counselors), distributing
and assorting mail. Informed students of
various workshops, seminars, and career services.
Conducted orientation tours for prospective
students. Signed up 50+ students daily for e-recruiting
website (employment/ internship search
engine) and entered students Into the MCIS system.
Performed other tasks assigned.
Self -Employed, Skincare Consultant/ Sales
7/06 - 5/08
Mary Kay, Inc Brooklyn, NY
Starrett Corporation/ P.S. 346, (After
School/ Camp) Brooklyn, NY 9/03 - 8/05
Managed and Maintained positive ongoing relationships with
parents about their child's academic and
behavioral progress. Helped with homework (reading,
writing, math)/ created and implemented lesson
plans in those subjects. Reported daily incidents of any
injured or sick child. Documented and notified
office of excessive absentees. Performed other clerical
and administrative duties. Served in different
facets of the organization to: escorting children in early-
camp to breakfast and returning them to their
groups, filling in as a substitute counselor/aide,
ordering supplies from catalogs, ensuring all kids were
signed out and accounted for during pick-up, charging
appropriate parents late fees, and performing
additional tasks.
Head Counselor
9/03-
6/04 and 9/04-6/05
Administrative Assistant
Summer 2004
and 2005
Volunteer Experience
Girls Scouts Volunteer Leader
2000 - 2001
Girls Scouts/ P.S. 346, Brooklyn, NY
Organized and planned meetings, fundraisers, and
recreational activities. Tutored students. Assisted in
various arts and craft projects and recreational
activities. Recognized for achieving the highest in cookie
and bake sales for the girl's uniforms.
Honors/
Certificates Security Guard Training (8 hour certificate) 2009
National Dean's List 2005 - 2006
Certificate in Exceptional Customer Service Training;
Certificate in Leadership and Community
Service.
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