Customer Service Health Insurance

Location:

Posted:

March 16, 2011

Dwayne Liles

Morrisville, NC **560

********@*****.***

Education

B.S. Degree in Psychology

Liberty University

Lynchburg, VA 24504

Completed July, 2008

Abilities

6 years of Customer Service

2 years Health Insurance experience

Experience with deescalating customers

Handled administration of over 40 companies benefits, including health care

Ability to work with challenged youth with mental, emotional, and social

issues

Highly experienced with Microsoft Office: 10+ years experience

Self Starter, Motivated to work my hardest to obtain success.

Highly organized and detail oriented

Work History

Fidelity Investments, Raleigh/Durham, NC. September 2008- Present

Benefits Specialist

Third party administrator of over 40 companies benefits. I assist

associates with the enrollment into benefits. I also assist with various

life events that associates may have such as birth of children, marriage,

divorce, and retirement, termination, and cobra enrollments.

Strategic Therapy Associates, Lynchburg, Va. May 2007- November 2007

Therapeutic Companion (Internship)

I worked with at-risk youth in school, after-school, and day camp programs.

During this time I worked with children on their behavior problems and help

to improve their behavior so that they are able to function properly at

home, in the school, and also in the community

Moore and Giles Inc. Lynchburg, Va. February 2007- May 2007

Invoice Document Processor and Scanner

I scanned invoice documents and processed the orders into the systems

database. I also filled these invoices in alphabetical order after they

were processed