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Customer Service Medical

Decatur, Georgia, 30032, United States
March 16, 2011

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Shonda L. Kelley

**** ******* **

Decatur, Ga. **032



Highly Proficient and Top Notch Medical Office Administrator more than

ten years of experience in the medical and health care industry with

exceptional customer service and organizational skills. Areas of


Strong knowledge of ICD 9 Codes, and CPT Codes

Microsoft Office

CPR, CPI and First Aid Certified

Database Maintenance and Management

Expertise with CMS 1500 Insurance claim forms and UB-92 claim forms

Excellent Customer Service

Strong knowledge of Medisoft and Medical Terminology

Billing & Coding

Summary of qualifications

Answer telephones, and direct calls to appropriate staff; Schedule and confirm

patient diagnostic appointments, surgeries and medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment such as voice mail messaging systems, and use word

processing, spreadsheet, and other software applications to prepare reports,

invoices, financial statements, letters, case histories and medical records; Complete

insurance and other claim forms.

Interview patients to complete documents, case histories, and forms such as intake

and insurance forms; Receive and route messages and documents such as laboratory

results to appropriate staff.

Compile and record medical charts, reports, and correspondence, using typewriter or

personal computer.

Transmit correspondence and medical records by mail, e-mail, or fax; Maintain medical

records, technical library and correspondence files.


Georgia Medical Institute

Atlanta, GA

Diploma, Medical Administrative


Professional Experience

Foundation for Exceptional Achievers, Atlanta, GA


Case Manager

. Complete admission forms and ensure the collection of physical exams,

ISP's and other needed forms relating to the participant

. Create and maintain participant files with all required documentation

. Participate in the planning, implementation, an evaluation of

participant care based on the physical and behavioral signs and

symptoms demonstrated by the participant.

Alpha Nursing, Atlanta, GA


Front Office

. Answered telephones, and directed calls to appropriate staff

. Greeted visitors, ascertained purpose of visit, and directed those to

appropriate staff

. Performed various clerical and administrative functions

. Assisted with medical billing and coding

Quest Temp Service, Atlanta, GA


Administrative Assistant

. Scheduled appointments, meetings, monitor guests and visitors

. Perform general typing, word processing, request information from

various agencies/ organizations

. Answer telephone and relay calls or take messages, Attend meetings and

training sessions

Ansley Pavilion Nursing Facility, Atlanta, GA


Nursing Assistant

. Provided patients with help moving in and out of beds, baths,

wheelchairs or automobiles and with dressing and grooming

. Maintained records of patient care, condition progress, and problems

in order to report and discuss observations with a supervisor or case


. Checked patients' pulse, temperature and respiration.

. Calculated intake and output, measures and weights

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