Customer Service Medical
Resume:
Shonda L. Kelley
Decatur, Ga. **032
Email: **********@*****.***
Highly Proficient and Top Notch Medical Office Administrator more than
ten years of experience in the medical and health care industry with
exceptional customer service and organizational skills. Areas of
competencies:
Strong knowledge of ICD 9 Codes, and CPT Codes
Microsoft Office
CPR, CPI and First Aid Certified
Database Maintenance and Management
Expertise with CMS 1500 Insurance claim forms and UB-92 claim forms
Excellent Customer Service
Strong knowledge of Medisoft and Medical Terminology
Billing & Coding
Summary of qualifications
Answer telephones, and direct calls to appropriate staff; Schedule and confirm
patient diagnostic appointments, surgeries and medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment such as voice mail messaging systems, and use word
processing, spreadsheet, and other software applications to prepare reports,
invoices, financial statements, letters, case histories and medical records; Complete
insurance and other claim forms.
Interview patients to complete documents, case histories, and forms such as intake
and insurance forms; Receive and route messages and documents such as laboratory
results to appropriate staff.
Compile and record medical charts, reports, and correspondence, using typewriter or
personal computer.
Transmit correspondence and medical records by mail, e-mail, or fax; Maintain medical
records, technical library and correspondence files.
Education
Georgia Medical Institute
Atlanta, GA
Diploma, Medical Administrative
2006
Professional Experience
Foundation for Exceptional Achievers, Atlanta, GA
2005-2009
Case Manager
. Complete admission forms and ensure the collection of physical exams,
ISP's and other needed forms relating to the participant
. Create and maintain participant files with all required documentation
. Participate in the planning, implementation, an evaluation of
participant care based on the physical and behavioral signs and
symptoms demonstrated by the participant.
Alpha Nursing, Atlanta, GA
2006-2006
Front Office
. Answered telephones, and directed calls to appropriate staff
. Greeted visitors, ascertained purpose of visit, and directed those to
appropriate staff
. Performed various clerical and administrative functions
. Assisted with medical billing and coding
Quest Temp Service, Atlanta, GA
2003-2005
Administrative Assistant
. Scheduled appointments, meetings, monitor guests and visitors
. Perform general typing, word processing, request information from
various agencies/ organizations
. Answer telephone and relay calls or take messages, Attend meetings and
training sessions
Ansley Pavilion Nursing Facility, Atlanta, GA
1995-2003
Nursing Assistant
. Provided patients with help moving in and out of beds, baths,
wheelchairs or automobiles and with dressing and grooming
. Maintained records of patient care, condition progress, and problems
in order to report and discuss observations with a supervisor or case
manager.
. Checked patients' pulse, temperature and respiration.
. Calculated intake and output, measures and weights
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