Customer Service Office
Resume:
Kathie Williams
Ellicott City, Maryland 21043
**********@**************.***
SKILLS SUMMARY
Self-motivated, hardworking, enthusiastic, and individual with over 10 years of employment experience. Strong organizational
and time management skills. Excellent customer service skills with outstanding phone etiquette. Experience in Microsoft
Office, basic PC skills, and experience operating office equipment such as facsimile, copy machine and printer. Able to multi-
task in a busy environment.
EMPLOYMENT HISTORY
Howard County Recreation Parks Licensed Childcare, Columbia MD July 2007 to Present
Recreation License Childcare Office Aide
• Provide administrative clerical support to the Recreational Licensed Child Care Division
• Attend monthly division meetings
• Provide a high level of customer service to the general public
• Assist with the preparation of interviews and the scheduling of interviews
• Answer telephones, directed calls and took messages
• Operate office machines, such as photo copier, scanner, facsimile machine, voice mail system and personal computer
• Schedule appointments, maintain and update appointment calendars
• Assist with staff trainings to include sign-in and other administrative duties
• Input part-time staff hours into a computerized payroll system
• Produce bi-weekly time sheets for the bi-weekly payroll submission process
• Perform daily filing functions: Set up file folders for new part-time employees and maintain personnel files of current
employee system
• Data entry of employee information into computerized payroll system
• Participates in departmental special projects.(i.e. Wine in the Woods Committee, Sustainability and Health &
Wellness)
Tower Federal Credit Union, Gambrills MD Nov. 2005 – July 2006
Tower Federal Credit Union
• Responsible for providing quality service, accepting and accurately processing counter transactions and meeting
establishing sales referral goals for Credit Union Products.
• Strong customer service and cash handling experience, reconciled financial data reports
• Maintain accurate information regarding member’s account to protect the assets of Tower and its members
• Provide accurate information and direction concerning Tower’s loan products and services in order to provide
efficient service to Tower members.
First Abyssinia Baptist Church, Baltimore MD Jan. 2002-Dec. 2005
Administrator/Billing Clerk
• Coordinated yearly events and programs, maintained and updated weekly appointment calendar, processed travel
arrangements.
• Processed billing for church staff, managed outreach programs, including planning and coordinating youth camps and
vacation bible school.
• Performed administrative support tasks, answered telephones, directed calls and took messages.
Otis Warren Realtor, Baltimore MD Feb. 2001-Jan 2002
Secretary
• Provided duties filing sorting and distributing mail, screening and answering multi-phone lines.
• Greeted persons entering establishment, determined nature and purpose of visit and escorted them to specific
destinations.and assist customers, processed tenants’ files and work orders, processed rent verifications
• Filed and maintained daily closing information.
• Performed administrative support tasks such as proofreading, transcribing handwritten information.
Assisted Flannigan Care, Baltimore MD April 2001-Sept 2001
Executive Secretary
• Maintained office files and records, processed correspondence; serving as an administrative liaison with other offices;
typed correspondence and reports
• Greeted persons entering establishment, determined nature and purpose of visit and escorted them to specific
destinations,
• Managed CEO traveling arrangements, managed daily calendar, screened telephone calls, supplying information and
performing office automation duties using email software applications.
Adsystech, Silver Spring MD Oct. 1998-Dec. 1999
Administrative Technician
• Coordinated office procedures, transmitted information and documents to customers using computer, mail or
facsimile machine.
• Updated records in office system, data collection, tracking, reviewing documents and reports for accuracy, researched
information in files and databases, consolidating information into presentation formats
• Performed office automation duties using such software applications as email, calendars, and databases.
EDUCATION & CERTIFICATIONS
Howard Community College, Columbia, MD February 2011-Present
Criminal Justice Information Systems
State of Maryland Fingerprint License- Certification Awarded April 2009
*Reference Available Upon Request
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