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Customer Service Administrative Assistant

Las Vegas, Nevada, 89123, United States
March 16, 2011

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**** ****** **** ***** ( Las Vegas, Nevada 89123 630-***-****


Detail-oriented and resourceful professional offering competency within the

full range of administrative procedures. Capably handles competing demands

for time and attention while maintaining a positive and approachable

demeanor. Articulate communicator with solid interpersonal skills across

all levels and backgrounds. Combines a customer-focused work ethic with

proactive problem solving strengths. Enthusiastic team player with quick-

study capabilities, appreciated by others for willingly stepping up to any

challenge. Strong computer skills (Microsoft Word, Excel, PowerPoint;

proprietary company software systems).


General Office Procedures Deadline Responsiveness

Customer Service Problem Solving

Accounts Payable / Receivable Confidentiality Assurance

Filing / Records Management Workload Prioritization

Budget Management Training / Development

Appointments / Scheduling Data Input / Spreadsheets

Event Coordination Ordering / Tracking Shipments

Price Negotiations Travel Arrangements




. Assisted in organizing information on attendees at conventions

scheduled for Las Vegas at numerous convention locations; cold

calling; offered freight quotes for delivery and pickup of materials;

quota of 100 calls-a-day required, sold freight services; best prices.

. Convention information preparation; set up information - dates in and

out of sites.

CINTAS DOCUMENT MANAGEMENT - North Las Vegas, NV 2004 - 2009

Office Manager

. Managed Accounts Receivable

. Maintained Customer Service relationships

. Calculated and offered price quotes for shredding on/off site

. Secure d Certificates of Insurance

. Entered service agreements

. Hired, trained, supervised support staff

. Maintained all office logistics

. Executed mass mailings; handled all phones

. Managed events for customer appreciation

. Created and managed office budget

. Created and maintained excel spreadsheets

Norma M. Laurie Resume - Page 2

CAMINO MODULAR SYSTEMS, INC. - Elk Grove Village, IL 2001 - 2004

Administrative Assistant

. Managed Accounts Payable/Accounts Receivable

. Maintained Customer Service relationships; managed events for customer


. Secured price quotes for trucking ; arranged trucking; created

Waivers; secured Certificates of Insurance

. Assessed needs/presented appropriate product information

. Placed orders; calculated and prepared quotes

. Maintained all office logistics; created and manage office budget;

created and maintained Excel spreadsheets

. Copied and assembled binders; managed mail; handled all phones

ENESCO GROUP, INC. - Elk Grove Village, IL 1994 - 2001

Events Coordinator

. Made travel arrangements for 25 individuals

. Hosted artists renown in collectibles industry

. Investigated international sites as possible hosts for sales-

initiative conferences

. Negotiated prices with hotels, travel agents and other vendors

. Handled logistics for international collectable expose and national

Care-A-Van (traveling "showroom")

. Reviewed/processed travel expenses for 40 employees

. Monitored and maintained budget of $2M

. Developed and implemented entertainment activities for events for

individual collectors

Procurement Administrative Assistant

. Created and maintained excel spreadsheets for defining specs for new


. Coordinated manufacturing of samples with suppliers in the Orient

. Ordered, tracked and researched shipments

Claims Department Representative

. Managed heavy volume of retail calls

. Ordered replacements and/or credit for broken or defective merchandise

. Maintained major-account relationships, i.e. Kmart and Wal-Mart

. Organized company picnic for 700, including site location, catering,

entertainment and prizes (budget:$14K)

. Coordinated company children's Christmas party for 400


OAKTON COMMUNITY COLLEGE - Des Plaines, IL (Course of Study: Business)

Cintas In House Training included: Benefits Administration, Leadership

Skills, Communication Skills, Management Skills, Performance Skills,

Preventing Sexual Harassment, Team Building, Time Management, and Stress


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