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Customer Service Sales

San Antonio, Texas, 78254, United States
March 16, 2011

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Ana A. Carroll

(915) ***-****

Ambitious and hardworking individual, seeking a professional

opportunity with a desire

to create strong lasting relationships in sales and customer service.


University of Phoenix, Virtual Campus

Currently enrolled

Basic Studies, Anticipated graduation May 2012

Northwest Vista College, San Antonio, TX

August 2007 - May 2009

Basic Studies

Americas High School, El Paso, TX

Graduated: May 2007

Professional Experience

Starbucks Coffee, Fort Wainwright, AK January 2010 to

February 2011


. Operate in a high transaction, fast-paced retail


. Built relationships and rapport with repeat customers to

solidify their loyalty

. Responsible for closing store, tallying sales figures,

inventory, and payroll

American Eagle Outfitters, Fairbanks, AK August 2009 to

December 2009

Cashier/Sales Associate

. Excelled in Customer Service, Cross-sold products to

benefit the store's productivity and reinforce marketing


. Always provided feedback and positive suggestions for

improvements inquired by management

Buffalo Wild Wings, San Antonio, TX August 2007 to

May 2008


. Maintained and balanced cash drawer for customers'


. Took initiative in helping management with on the job

training for new employees

. Eagerly assisted management with any additional duties

Target, San Antonio, TX July

2007 to August 2007


. Provided customer service in a fast-paced retail


. Accountable for maintaining a balanced a cash drawer


. Established and maintained professional relationships

with co-workers and customers alike.

Additional Skills and Professional Recognition

. Proficient in MS Office products

. Fluent in spoken and written Spanish in addition to


. Proficiency and Professionalism award, AAFES, May 2010

. Excellence Award, AAFES, January 2011

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