Customer Service Manager
Resume:
NAN AHERN
[pic]
** **** **** ******, #** ( New York, NY 10028 ( 212-***-****
********@*******.***
QUALIFICATIONS
Extensive experience in client, individual and corporate communications;
event & meeting production, trade show planning, marketing and sales.
Attributes and areas of expertise include:
Guest/Concierge Functions Meet & Greet Services
Hospitality/Hostessing Transportation Dispatch
Coordinating Special Events/Parties On-Site Troubleshooting
Trade Show Logistics Registration Coordination
Meeting/Conference Planning Voice-Overs
VIP Protocol/Cultural Diplomacy Managing Silent/Live Auctions
Client/Patron Liaison Writing/Editing/Proofreading
Pet Sitting Customer Service
PROFESSIONAL HISTORY
FREELANCE CONSULTANT, Private Clients, WKPlanning Ltd., carbonRational, CTI
Convention Services, Epic Staffing, GCG Event Partners
Event Planning Services 2005-Present/Freelance
KARLITZ & COMPANY, INC., Event Marketing for Luxury Brands
Executive Assistant / Office Manager / Non-Profit Administrator 2005-
2009
GREAT PLACES PUBLISHING, INC., Event Venue Guides
Sales & Operations Consultant / Part-Time 2002-Present/Freelance
D.M. SOROS, Philanthropist/Socialite
Personal Assistant 2003-2004
MTV NETWORKS, a VIACOM Company
(Incorporating CBS and the former Group W/Westinghouse Broadcasting)
Secretary/Coordinator/Manager, Special Events Marketing 1985-2001
EDUCATION
American University/Washington, DC
AFFILIATIONS
Council of Protocol Executives (COPE)
Lighthouse International/Staff Volunteer
New York Women in Film and Television (NYWIFT)
HONORS
Planner of the Year/MPI Westfield 2000
Outstanding Customer Service/CBS CABLE 1994, 1995 and 1996
PROFESSIONAL ACTIVITIES
Tony Cox Fund Steering Committee Member 1998-2003
MPI Westfield/Board Member 1998-2000
Cable Positive/Board Member 1994-1995
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