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Customer Service Manager

Location:
6820, United States
Posted:
March 16, 2011

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NAN AHERN

[pic]

** **** **** ******, #** ( New York, NY 10028 ( (212) ***-****

/ (917) ***-****

abhqj0@r.postjobfree.com

QUALIFICATIONS

Extensive experience in client, individual and corporate communications;

event & meeting production, trade show planning, marketing and sales.

Attributes and areas of expertise include:

Guest/Concierge Functions Meet & Greet Services

Hospitality/Hostessing Transportation Dispatch

Coordinating Special Events/Parties On-Site Troubleshooting

Trade Show Logistics Registration Coordination

Meeting/Conference Planning Voice-Overs

VIP Protocol/Cultural Diplomacy Managing Silent/Live Auctions

Client/Patron Liaison Writing/Editing/Proofreading

Pet Sitting Customer Service

PROFESSIONAL HISTORY

FREELANCE CONSULTANT, Private Clients, WKPlanning Ltd., carbonRational, CTI

Convention Services, Epic Staffing, GCG Event Partners

Event Planning Services 2005-Present/Freelance

KARLITZ & COMPANY, INC., Event Marketing for Luxury Brands

Executive Assistant / Office Manager / Non-Profit Administrator 2005-

2009

GREAT PLACES PUBLISHING, INC., Event Venue Guides

Sales & Operations Consultant / Part-Time 2002-Present/Freelance

D.M. SOROS, Philanthropist/Socialite

Personal Assistant 2003-2004

MTV NETWORKS, a VIACOM Company

(Incorporating CBS and the former Group W/Westinghouse Broadcasting)

Secretary/Coordinator/Manager, Special Events Marketing 1985-2001

EDUCATION

American University/Washington, DC

AFFILIATIONS

Council of Protocol Executives (COPE)

Lighthouse International/Staff Volunteer

New York Women in Film and Television (NYWIFT)

HONORS

Planner of the Year/MPI Westfield 2000

Outstanding Customer Service/CBS CABLE 1994, 1995 and 1996

PROFESSIONAL ACTIVITIES

Tony Cox Fund Steering Committee Member 1998-2003

MPI Westfield/Board Member 1998-2000

Cable Positive/Board Member 1994-1995



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